Category Archives: Call Recording Technology

Archive for the ‘Call Recording Technology’

What the WannaCry Ransomware attack means for Voice Recording systems operating on Microsoft Windows

Following the recent strain of the WannaCry ransomware attack, experts have cautioned that the best protection for systems running the Microsoft Windows operating system, is to have downloaded a patch issued by Microsoft in March. 1. What if my server … Continue reading

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How call recording can improve your law practice

Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether … Continue reading

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Business Systems introduces NICE Quality Central

Business Systems’ partner NICE has recently released NICE Quality Central, a new quality management solution that incorporates all types of customer interaction data, drawn from any source, into a holistic and comprehensive evaluation process. This enables organizations to increase employee engagement, … Continue reading

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How to use call recording to solidify your market share within the property sector

The property sector in the UK is a continuously evolving sector, largely influenced by the changing socioeconomic and technological landscape of the country at each given time.  A few years back, we were talking about the change brought about by … Continue reading

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Business Systems wins Compliance Project of the Year award

Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading

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Accountability and Cultural Change for MiFID II Compliance

With less than a year to go until the application of MiFID II, it is becoming increasingly clear that cultural change is being pursued by the financial regulators as a pressure mechanism to achieve systemic compliance. A characteristic example is … Continue reading

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4 ways call recording can help achieve top biller status

Recruitment has always been a highly competitive sector with consultants and agencies pitted against one another to achieve top biller or best agency status. The challenge any staffing agency has, is to replicate the successes of their top recruitment specialists … Continue reading

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Digitisation of tape recordings

The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purposes. Magnetic tape represents one of the riskiest storage mediums for recordings as it has … Continue reading

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6 technologies that will drive recording compliance in 2017

Top 6 technologies that will help achieve the required levels of recording compliance for 2017 and beyond. Continue reading

Posted in Call Recording Technology, Compliance, Financial Call Recording, Legacy Call Recording Products, Mobile Phone Recording, Speech and Interaction Analytics | Leave a comment

Key factors to consider when procuring a technology solution

Business Systems’ Garry White explains the key factors to consider when procuring a technology solution.

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