Category Archives: Call Recording Products

Archive for the ‘Call Recording Products’

6 technologies driving recording compliance in 2018

As the New Year slowly creeps in, we thought it timely to update our article ‘Top 6 technologies that will drive recording compliance in 2017’, and look at it from a 2018 perspective. We’re excited about 2018. The FIFA football … Continue reading

Posted in Business Intelligence, Call Recording Compliance, Call Recording Products, Call Recording Technology, Compliance, Financial Call Recording, Legacy Call Recording Products, Mobile Phone Recording, Speech and Interaction Analytics | Tagged | Leave a comment

Lifestyle Services Group & Policy Admin restore recording

01/09/2005 – Business Systems managed to restore an existing call recording solution with the NiceUniverse quality management software solution, for Lifestyle Services Group (LSG) and sister company Policy Administration Services (PAS) in 2008, providing specialist services. Established in 2000, PAS … Continue reading

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Premier Manufacturer signs up for the ‘Vocal’ Badge

Vocal Recorders takes another step towards providing one of the most comprehensive recording platforms available today with ASC of Germany agreeing to use its technology to power two new elements of the Vocal Recorder range. ASC call their technology ‘Evolution’ … Continue reading

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Applications that Rock!

Linking your recorder to your business data Hearing a customer complaint firsthand or listening to what they are telling you about your service is one of the most useful business analysis tools you can have. Call recording systems provide raw … Continue reading

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Product Launch – NICECall Focus III

This is NICE’s 3rd generation of the Nicecall and they have put a lot of effort into giving the market a useable product, which competes well against other comparable mid range solutions such as the VocalPro. In the past NICE … Continue reading

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Low cost DIY telephone recording

There should be no doubt in anyone’s mind just what’s in store for them when they visit the web site www.telephonerecordersdirect.co.uk. In a bold move and in line with customer demand, Business Systems has launched a sister company to provide … Continue reading

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Hold that ‘Forklift’, make your Nicelog even nicer

When a salesman tells you his proposed system upgrade is a “forklift job” you know what he’s really saying is, “throw away what you’ve got and buy new”, yeah right! So what is the commercially astute thing to do and … Continue reading

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Forthcoming Nicelog Showcases

The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo in September and if you can’t make that there is the more glitzy (do book early) Business Systems Christmas event … Continue reading

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What’s Hottest in Call Recording?

The runaway success for 2004 for call recording in our book has to be the ‘Vocal-Pro’, the ‘lite’ recorder in the Vocal Range. Pound for pound, bang for the buck, power to weight ratio or brake horsepower per tonne, it … Continue reading

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Business Systems on the History-Trail of Old Voice Recorders

Our thanks to the Senior Comms Officer at the ‘North Queensland Air Ambulance’ and ‘Long Range Dingo Patrol’ command centre, for this picture of a Racal Recorder ICR-32. The Australians are a practical bunch and combine the command and control … Continue reading

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