Category Archives: Call Recording Advice

Archive for the ‘Call Recording Advice’

MiFID ll countdown: Everything you need to know about call recording retention and retrieval

With regulators across different markets demanding for increased trade transparency and longer retention periods for call recordings; how can financial firms keep on top of their call recording estate? Not to state the obvious but, it won’t be long before … Continue reading

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How call recording can improve your law practice

Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether … Continue reading

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Why gaming organisations need voice recording

Despite the launch and subsequent growth of online gaming sites in recent years, there is still a significant proportion of customer support and betting which is handled over the phone. The reason for this is twofold, firstly there are still … Continue reading

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5 ways call recording can reduce Housing Association complaints

Thanks to recent welfare reforms and housing law changes Housing Associations are under more pressure than ever to demonstrate efficiency and accountability, ensuring tax payer money is spent wisely. There are over 1,500 housing associations in the UK and each … Continue reading

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5 ways law firm call recording can improve your practice

Even though solicitors offer a highly specialised service, like many other professions there is still fierce competition when attracting and retaining clients. Successful revenue generation and business development is built on personal recommendations and reputation and so your ability to train … Continue reading

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Improving call handling is the key to success in the hotel industry

The UK Hotel industry is highly competitive with customer service being a key differentiator. When executed well it can mean the difference between star ratings and ultimately lead to improved occupancy rates. An often overlooked point but worth mentioning – … Continue reading

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Drive your taxi bookings up with a simple call recording solution

The taxi and private vehicle hire sector, like most other service-based industries is under increasing pressure to remain competitive and secure bookings, win council and corporate contracts and cultivate repeat bookings to help ensure long term survival. Additional pressures are … Continue reading

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Using call recording for recruitment to give you an edge

Recruitment has always been a highly competitive sector with recruitment consultants and agencies pitted against one another to achieve top biller or best agency status. The challenge any staffing agency has, is to replicate the successes of their top recruitment … Continue reading

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5 ways call recording can give schools A* efficiency

The main focus of every school is the pupils. Quite rightly. But every good school knows it’s also important to keep an honest, open and positive relationship with parents. Call recording can make that easy – one of the reasons … Continue reading

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Measuring performance with call recording throughout the entire property sale or rental

As digital marketing continues to grow, the property sector is no different with estate agents increasingly allocating budget to sites like Rightmove to generate interest in a property and to measure and track performance. Yet once those phones start ringing … Continue reading

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