Author Archives: Business Systems UK

Posts For ‘Business Systems UK’

An Insider’s Guide to Robotic Process Automation – Cognitive Automation

Series 6 – Cognitive Automation Welcome to Part 6 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Cognitive Automation AI-Based Automated Customer Engagement AI & Process Automation Exception Handling It’s a … Continue reading

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One of the biggest contact centre challenges and how to fix it

Original article (guest blog) taken from our partner’s website – Teleopti Disclaimer – the solution is not an easy fix and might even go against your instincts! We see it time and time again, Contact Centre Managers are constantly fighting the … Continue reading

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Workforce Management: Vacation Planner

Humanise the workplace series – Part 2 Today’s contact centre is centred on profitability much as it is around customer service. But finding a solution that supports these goals as well as keeping your agents happy can be a major … Continue reading

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An Insider’s Guide to Robotic Process Automation – Achieving Automation Excellence

Series 5 – Achieving automation excellence Welcome to Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Robotic Process Automation Excellence Robotic Process Automation roles Robotic Process Automation Training

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Revolutionise the Customer Experience with a Blended Workforce

A blended workforce A positive customer experience is vital to the modern business in the age of online user reviews and social media where performance is under the microscope 24/7. Every little glitch, every little slip in your service standards … Continue reading

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Workforce Management: MyTime Mobile App

Humanise the workplace series – Part 1 Employees today are looking for flexibility and availability to help meet their busy and complex lifestyle schedules. They want to be able to take control of their work patterns. As an organisation, these … Continue reading

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An Insider’s Guide to Robotic Process Automation – Best Practice Automations

Series 4 – Best Practice Automations Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Designing Automations Process Recording Automation Pitfalls Automation Reporting

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An Insider’s Guide to Robotic Process Automation – Beginning the Journey

Series 3 – Beginning the Journey with Robotic Process Automation Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: RPA – Do it in-house or out-source it? Building the … Continue reading

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Proactive Call Extraction: Identifying Risks Before They Happen

Another day another regulation: Identifying Risks before they happen with Call Extraction As data regulations continue to tighten, trade reconstruction has become a priority for compliance managers in the financial sector. No longer is it enough simply to record telephone … Continue reading

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Legacy Call Recording FAQs

Can I integrate an existing legacy call recording system with a modern, up-to-date solution?  Yes this is possible. With a multi-vendor centralised voice recording replay portal, this solution will sit on top of any existing legacy (and also live) call … Continue reading

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