Author Archives: Business Systems UK

Posts For ‘Business Systems UK’

NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone

Business Systems (UK) Ltd are pleased to announce their partnership with NICE inContact, presenting CXone – a unified cloud customer experience platform allowing organisations to act smarter and respond faster to ever-changing consumer expectations. To find out more about the Business Systems … Continue reading

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Speech Analytics and Compliance

It has become apparent that customers interact with organisations in more ways than ever before – email, social media, instant messaging and mobile are just a few in an increasingly growing list. On average, almost six different channels are used … Continue reading

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How to reduce cost in the Contact Centre

Posted in Contact Centre Optimisation, Robotic Process Automation, Speech and Interaction Analytics, Workforce Management | Tagged , , | Leave a comment

5 things you should know about Business Systems’ Workforce Management offering

The company you choose to implement your Workforce Management solution can impact how quickly you see a return on investment as well as the quality of service you deliver to your customers. At Business Systems (UK) Ltd we work with … Continue reading

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What is entry level speech analytics and why it’s a must for MiFID II compliance

In an effort to comply with ever-tightening regulations such as MiFID II, Financial Institutions have re-focused their efforts on expanding their compliance teams as well as investigating already established technologies, such as Speech and Text Analytics. This technology has proven … Continue reading

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Black Friday – is your contact centre ready?

Winter is here, and with it comes a group eager to devour all that may lie in their path. Luckily, it’s not the white walkers from the hit show Game of Thrones, but a whole other type of army – … Continue reading

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6 technologies driving recording compliance in 2018

As the New Year slowly creeps in, we thought it timely to update our article ‘Top 6 technologies that will drive recording compliance in 2017’, and look at it from a 2018 perspective. We’re excited about 2018. The FIFA football … Continue reading

Posted in Business Intelligence, Call Recording Compliance, Call Recording Products, Call Recording Technology, Compliance, Financial Call Recording, Legacy Call Recording Products, Mobile Phone Recording, Speech and Interaction Analytics | Tagged | Leave a comment

MiFID ll countdown: Everything you need to know about call recording retention and retrieval

With regulators across different markets demanding for increased trade transparency and longer retention periods for call recordings; how can financial firms keep on top of their call recording estate? Not to state the obvious but, it won’t be long before … Continue reading

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Increased Demand for GDPR and MiFID II Compliance Solutions

Resilient plc and Business Systems have announced a strategic partnership to enable compliance with both GDPR and MiFID ll compliance solutions. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on … Continue reading

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The State of Quality Monitoring in 2017 – how do you compare?

This year, we have teamed up once again with The Forum to find out if and how contact centres in the UK have improved in streamlining their Quality Monitoring. With the help of our expert ‘Quality Management and Training consultant’ … Continue reading

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