Author Archives: Business Systems UK

Posts For ‘Business Systems UK’

Workforce Management: MyTime Mobile App

Humanise the workplace series – Part 1 Employees today are looking for flexibility and availability to help meet their busy and complex lifestyle schedules. They want to be able to take control of their work patterns. As an organisation, these … Continue reading

Posted in Workforce Management | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Best Practice Automations

Series 4 – Best Practice Automations Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Designing Automations Process Recording Automation Pitfalls Automation Reporting

Posted in Robotic Process Automation | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Beginning the Journey

Series 3 – Beginning the Journey with Robotic Process Automation Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: RPA – Do it in-house or out-source it? Building the … Continue reading

Posted in Robotic Process Automation | Tagged | Leave a comment

Proactive Call Extraction: Identifying Risks Before They Happen

Another day another regulation: Identifying Risks before they happen with Call Extraction As data regulations continue to tighten, trade reconstruction has become a priority for compliance managers in the financial sector. No longer is it enough simply to record telephone … Continue reading

Posted in Legacy Call Recording Products | Tagged , , | Leave a comment

Legacy Call Recording FAQs

Can I integrate an existing legacy call recording system with a modern, up-to-date solution?  Yes this is possible. With a multi-vendor centralised voice recording replay portal, this solution will sit on top of any existing legacy (and also live) call … Continue reading

Posted in Call Recording Advice, Legacy Call Recording Products | Tagged | Leave a comment

An Insider’s Guide to Robotic Process Automation – Automating Processes

Series 2 – Automating processes  Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Analysing desktop activities Attended Automation The difference between attended and unattended automation

Posted in Robotic Process Automation | Tagged | Leave a comment

Does upgrading your Workforce Management software really pay for itself?

Is your Workforce Management still fit for purpose?  If your WFM solution is up for renewal, stop and think if it’s really working for you. Although the initial cost of implementing a workforce management solution may appear large, a quick return … Continue reading

Posted in Workforce Management | Tagged , , , | Leave a comment

Workforce Management FAQs

Are you considering Workforce Management? Do you have a number of questions that need to be answered first? With a wealth of experience under our belt, we address the most frequently asked questions when it comes to Workforce Management technology. … Continue reading

Posted in Workforce Management | Tagged | Leave a comment

4 Steps to Creating an IVR Programme that Customers Don’t Hate

Interactive Voice Recognition (IVR) technology was hailed as a major breakthrough for contact centre operators. With software that can interpret and act on cues from speech in natural usage, it brought about the opportunity to automate large chunks of call … Continue reading

Posted in Cloud Solutions, Customer Service Call Recording | Tagged , , , | Leave a comment

Business Systems awarded on to the G-Cloud 10 Framework Helping Boost UK Public Sector Move to the Cloud

London, July 2018 – Business Systems (UK) Ltd, a leading provider of Call Recording and Workforce Optimisation solutions with a 30 year history in quality monitoring, analytics, workforce management and cloud contact centre technology, has once again been awarded a … Continue reading

Posted in Press Releases | Leave a comment