Author Archives: Atiq Rehman

Posts For ‘Atiq Rehman’

6 common human errors that can result in call recording tech failure

If your organisation has invested in a call recording solution, it is important to ensure that it is properly functioning at all times, especially when you use it for compliance or mission critical communications. With 27 years of experience delivering … Continue reading

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5 reasons why every sales office needs call recording software

Making or receiving telephone enquiries from customers? The way you handle your sales calls has a direct impact on your bottom line. Do you know – really know – how your reps are performing over the phone? Do you know the … Continue reading

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6 Reasons Every Independent Financial Advisor Needs Call Recording

It’s tough out there, in the financial sector. Success relies on generating wealth for existing clients and having the competitive muscle to attract new ones. All while adhering to compliance and industry best practice. Professional call recording helps with all … Continue reading

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Cleansing legacy call recordings to achieve PCI Compliance

Do you know whether your older call recordings meet the PCI compliance requirements of today? If you’ve only just recently implemented a PCI Compliant call recording solution but still need to retain recordings where you took credit card data from … Continue reading

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Three important approaches to call recording for PCI Compliance

Update August 2016 – We’ve recently put together an updated article on PCI DSS Compliance. Check out our latest articles on this topic – The Insiders’ Guide to Contact Centre PCI Compliance Pause and resume in call recording can help you … Continue reading

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Four common mistakes in call recording for PCI Compliance

Following my previous blog on PCI DSS Compliance, I had some push-back on my claim that confusion persists in UK organisations regarding call recording for PCI compliance. So it’s only fair and reasonable that I should justify my observations and … Continue reading

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How to ensure PCI DSS Compliance- A Business Systems Best Practice Guide

Confusion persists in UK organisations despite the fact that PCI DSS Compliance has been on our collective agenda since 2006. In our work in the sector, the areas where we encounter most confusion can be brought into focus with three … Continue reading

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Taking your CyberTech system to the next level

In recent months the Business Systems team have dealt with a number of maintenance enquiries for CyberTech call recording systems and as a fully approved Platinum partner of NICE, we are more than equipped to provide full service, maintenance and … Continue reading

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Call recording training delivered by webinar

If you’re struggling to fit all your staff into one room or scheduling them to be in one location for a call recording training session then look no further. Business Systems can now provide call recording training for NICE Systems … Continue reading

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Three ways to get more from your call recording system

If you feel that you are not getting the most out of your call recording system you are probably not alone. Like most technology investments, the initial training and installation tends to focus on the basics, adopting a ‘walk before … Continue reading

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