Contact Us
General Enquiries Tel: 020 8326 8326
Need Support? Tel: 020 8326 8300
calabrio
red box logo
NICE fully colourised logo
NICE in contact fully colourised logo
Verint fully colourised logo
Microsoft fully colourised logo
Workforce Engagement and Call Recording Suppliers

The emergence of Interaction Analytics as a compliance tool

2 min read
Author Business Systems UK
Date Jul 17, 2017
Category Speech and Interaction Analytics
Share

Business Systems’ Tim Thurston explains how Interaction Analytics can be used to help comply with the ever tightening regulations within the financial services Industry.

Why is the adoption of Interaction Analytics gaining momentum within financial services?

In an effort to comply with the ever tightening regulations such as MiFID II, MAR and many others, Financial Institutions have re-focused their efforts on expanding their compliance teams as well as investigating already established technologies to help them on their compliance journey. One of these technologies is Interaction Analytics. As such, the uptake is growing. By enabling a more proactive approach and finding the areas of interest or concern before a regulatory request may be made, Analytics can prevent issues from escalating and demonstrate a healthy ethos within the organisation for managing risk.

The rest of this article can be found exclusively on Bobs Guide. Check out the rest of the article ‘The emergence of Interaction Analytics as a compliance tool‘.