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Alternative Networks & Business Systems announce WFO service agreement

Alternative Networks & Business Systems announce WFO service agreement

Alternative Networks, one of the UK’s leading providers of telephony services, including voice, mobile, systems and IT solutions have joined forces with call recording and workforce optimisation (WFO) specialists Business Systems, to provide best in class service and support for their customers’ call recording and WFO needs.

Highly regarded as experts in this area, customers of Alternative Networks regularly seek advice on upgrading and supporting their call recording systems, particularly where telephony projects in some way impact their existing recording set up.

Alternative Networks needed to offer their customers a robust, reliable solutions provider underpinned by a strong service and maintenance offering and following a rigorous selection process assessing different products and vendors, selected Business Systems. Pete Moody, Marketing Manager, Unified Communications & Collaboration at Alternative Networks comments ‘We wanted to bring a service partner on board with a similar ethos to ourselves, providing real expertise and an open, honest ‘roll your sleeves up’ approach to getting the job done to the timeframes and budget our customers require.’

Stephen Thurston, Director at Business Systems comments ‘We are delighted to be working with Alternative Networks, their customers can now benefit from specialist call recording and workforce optimisation expertise ensuring these systems are expertly integrated and supported within their chosen telephony environment.’

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