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Woori Bank Implements Voice Recording

Woori Bank Implements Voice Recording

Woori Bank (formerly Hanvit Bank), the largest Commercial bank in Korea has chosen NiceCall, supplied by Business Systems UK Limited to record all its dealing activity in its most profitable overseas branch – London, UK. Woori Bank, which means ‘Our Bank’ is 98% government owned, and is as commonplace in Korea as Natwest is in England! The bank has 624 branches. Richard Overton, the longest serving dealer in the city, manages Woori Bank’s dealing operation.

Richard Overton, Head Dealer, decided to select the Bank of England’s’ recommendation, a voice recording solution from Business Systems UK Ltd, to automate voice capture as part of a project to modernise the entire dealing operation.

A couple of decades on, the bank decided to stay with long-term provider, Business Systems, upgrading to a fully digital voice recording solution for new offices.

Working closely with the Business Systems City Account Management Team, Woori Bank selected the best-fit solution, which was a NiceCall system. Richard explains why be preferred the NiceCall logger over competitive options:

“The Business Systems recording solution easily integrated with our recently acquired Reuter’s dealer boards and the in-house Samsung switch, a requirement that competitive quotes could not fulfil, this coupled with Business Systems excellent track record made them the preferred supplier.”

Even with imposing infrastructual restrictions, due to Lloyds Shipping being a listed building, Business Systems carried out a quick, no fuss installation with no noticeable disruption, Richard comments:

“The service from Business Systems has been first class. They managed complications of analogue to digital conversions with no difficulty.”

The digital NiceCall recorder offers advanced features, Richard comments:

“With the NiceCall, recordings can be played back directly from the logger by date and time, which makes it very easy to playback a call and my life far less stressful!”

The NiceCall recording solution gives Woori Bank a compact recording system providing an affordable, easy-to-use and maintained solution, which facilitates fast access and retrieval of calls. Flexible playback options include: via the logger itself, over the phone, LAN or speaker. The solution supports total recording environments as well as record-on-demand and real-time monitoring.

Stephen Thurston, Director and Co-Founder of Business Systems UK Ltd is delighted that Richard and his team remain on the company’s list of loyal, longstanding customers:

“Woori Bank’s recent purchase of the latest recording technology available is testament to the strong business relationship that exists between the bank and Business Systems, developed through sound account management and the dedicated work of our city support team.”

About Business Systems UK Ltd
Business Systems UK Ltd is a leading provider of business management solutions for monitoring, measuring and enhancing all customer communications. The company’s solutions help organisations to respond effectively to customer needs by capturing and analysing business interactions whether via the telephone, VoIP, email or the Web. Business Systems offers ISO 9000 accredited consultancy, project management, application development and training services to organisations throughout the UK and Ireland.

Contact us now or call 0800 458 2988 for more details.

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