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What’s New – What’s Hot, and Where to Find it!

What’s New – What’s Hot, and Where to Find it!

Business Systems provides the best independent Call Recording Showcase at two superb venues:- Call Centre Expo and the City of London.

To see the next generation of Call Recording technology and how it is set to change the way we work, you can catch a glimpse at the most exciting product launches to date at the forthcoming Call Centre Expo, (NEC, Birmingham, 28th and 29th September) and, at the City of London Call Recording Showcase (London, 30th November).

Nice’s very latest offering, Nice Perform Version 9, will be premiered, bringing together over a decade of experience from Nice’s award winning solutions alongside the latest advanced content analytics technologies. Nice Perform simplifies system deployment by utilising a ‘smart client’ installed on the desktop to communicate with the central server. For the first time, using Nice Perform, organisations will be able to use intelligent searching for content within a call. Using Perform’s advanced analytics tools and state of the art visualisation techniques, management within call centres, service centres and trading environments can analyse information in real-time and direct strategic change accordingly

Vocal Recorders will be showcasing the latest release, VocalEvolution; this is an innovative range of recorders with all the usual Vocal trademarks of ‘open systems’ recording, but also offering a Linux based architecture making upgrades cheaper with no Microsoft license fees to pay. A big plus point for the Vocal Recorder range is the ability to offer single-box recording of multiple telephony platforms – TDM and VOIP. This gives organisations the freedom to operate on multiple telephony platforms across multiple sites, but retain a uniform approach to call recording.

Whether you want insight into the latest recording technology or to check out which quality monitoring software best suits your organisation, make a date to visit the Business Systems stand at CC Expo or the forthcoming ‘City of London Call Recording Showcase’. You’ll be able to compare solutions side by side, update yourself on the emerging trends in the industry and get independent advice.

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