The runaway success for 2004 for call recording in our book has to be the ‘Vocal-Pro’, the ‘lite’ recorder in the Vocal Range. Pound for pound, bang for the buck, power to weight ratio or brake horsepower per tonne, it doesn’t matter how you measure it this unit does the business and gets our vote for ‘European Call Recorder of the Year’.
This model enters with 8 extension channels but also moves smoothly up to 2 x E1’s trunkside; add to that full Call Detail Records from a SMDR link, an IQ quality/training package and you’ve got the ‘meanest beast’ in the comms room. The pricing is aggressive and consequentially, this product is perfect for the smaller Call Centre, which has always found Call Recording too expensive in the past.
What’s coming next – here’s a hint, ‘we like Linux’ but you are going to have to wait! Yes BSL will be launching a Linux Call Recorder in 2005 so watch out for details in the next edition.
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