If the term ‘Sunset Policy’ is new to you then the following explains the principle. When manufacturers say things like; “you’ll have to upgrade your system because we don’t support that version anymore,” customers tend to feel about as enthusiastic as the biblical fattened calf that has just seen the prodigal son coming up the front path. In short, unplanned system replacement is one of the most unwelcome pieces of news you could wish to hear. Early knowledge of a manufacturers ‘Sunset (product discontinuation) Policy’ makes good sense.
The essential guidelines that put you in control are: Firstly, ask for a copy of the manufacturers published ‘Sunset Policy’, this will list which versions will be retired and when. Secondly, compare your asset replacement policy or depreciation schedule with the ‘Sunset Policy’ and see if there is a mismatch. Thirdly, check out other support options, for example; Business Systems has ‘Post-Sunset’ continuation maintenance options on all Nice products.
These simple rules could well save you unnecessary or untimely expenditure. Nice have recently updated their ‘Sunset Policy’ and consigned various versions of the Nicelog to that great comms room in the sky. So whether you want to ‘Sweat the Assets’ for the next umpteen years or just clarify how long you can safely keep your system, give Mick Tuckwell a call at Business Systems and ask for copies of Nices’ ‘Sunset Policy’ and the Business Systems’ options.
Support for discontinued recorders
As manufacturers release new products into the market, older versions become discontinued with spare parts and support also being phased out accordingly. Business Systems continues to provide support on these products – for more information check out our webpage on support for discontinued recorders or get in touch on 0800 458 2988.