Enhancements in Call Recording and Screen Capture technology provide a slicker and safer operating environment in the value-added world of Private Clients. Recording the telephone calls of Private Clients when advice is given is a well-established practice but in reality this is metaphorically only a half-way-house. The information on the banker’s computer screen is important when giving best advice but if this is not recorded then a significant element of the decision-making criteria has been lost.
By contrast recording the banker’s computer screen activity along with the voice provides a complete historical record of the event for the security of all parties. The advancements made in screen capture technology make this an affordable and an easy add-on in most instances.
Business Systems have 3 offerings to provide screen capture and these can be checked out on our web site or give us a call and we’ll send you the information.