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Business Systems has specialised in call recording and related technologies over the last 20 years and today ranks as the UK's most experienced provider with in-house expertise covering:- systems design.
Industry research on the state of Workforce Management technology in Contact Centres across the UK - 2017.
With this survey we wanted to find out how prepared Financial Institutions really are with respect to legacy and compliance. It seems that currently financial institutions are moving at different paces.