Vocal Recorders
Verint® Audiolog™ Enterprise
Suitable for any large application, Verint® Audiolog™ includes capacity to record up to 240 channels per server. This call recording system can record voice, screen or VoIP communications.
Verint® Audiolog™ Enterprise
Audiolog is a corporate call recording solution, supporting up to 240 channels per server, but capable of recording larger applications using multiple servers.
Audiolog offers the broad flexibility required in corporate environments, supporting any telephony infrastructure. It is ideal for organisations that require the ability to record constantly, selectively for training or coaching or ‘on-demand’ for specific incidents. All corporate communications can be captured - Voice, VoIP and screen activity simultaneously within the same server.
Key Features
- • Fully scalable: 8 to 192 analogue channels, 8 to 240 digital channels or 240 channels via 8 x E1 ISDN per server
- • Playback calls via telephone, PC speakers or remotely over the LAN
- • Integrates with wide range of switches (PBXs)
- • CTI integration or inexpensive d-channel connectivity offers detailed call information
- • Wide choice of search parameters for retrieving calls
Reliability and Flexibility
- • Fail safe recording environment with hot-swappable, mirrored 160Gb internal hard drive
- • Up to 40,000 hours of storage to hard drive before storage media needed
- • Automatic archiving to single or dual 9.4Gb DVD-RAM drives
- • Latest in DAT archiving available with single or dual 12Gb DDS4
- • Wide choice of archived storage options, which include; DVD-RAM, DDS4 DAT or centralised network storage
- • Open architecture, supporting familiar IT platforms: SQL database and Windows 2000
Optional Advanced Features
- • Extract detailed call information for fast and easy retrieval, using the d-channel or CTI (computer telephony integration)
- • Archive older calls to a central location on the IT network (using NAS, SAN or central archived storage)
- • Integration to quality management software to evaluate and monitor staff performance
- • Record VoIP and/or screen in the same server unit as traditional voice calls
- • Live monitoring for pro-active call resolution