Training
Overview
Business Systems ensure that clients gain maximum benefit from their call recording and quality monitoring installations by providing high quality, structured and bespoke training services. Training programmes can be tailored for Agents/Operators, Team Leaders/Managers, QM departments and IT departments depending on job roles and system usage. More complex technical training can be provided where required.
Training is generally provided following either a new product installation or a systems upgrade and ‘train the trainer' courses are also provided on request ensuring knowledge transfer and ownership is retained internally by the customer.
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User training typically incorporates: |
Systems admin training typically incorporates: |
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• User interface and login |
• Administering security settings and profiles |
All training courses are conducted by fully experienced and accredited trainers either at our training site in Isleworth, Middlesex or at your preferred location. We provide training for the following:
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• NICE Universe |
• Mirra Series |
Course Length is dependent on content and level of complexity ranging from ½ day upto 3 days for more technical systems.
• Develop and enhance end user knowledge
• Gain insight into additional product features, saving time and increasing productivity
• Save management time by bring new recruits up to speed quickly
• Ensure call access regardless of absence or annual leave constraints
• Acquire excellent referral documentation and user manuals
