Sunset Policies
Sunset Policy/Discontinued Products
Obsolete products and associated support availability
As manufacturers release new product in to the market so older versions are made obsolete and withdrawn, spare parts and support are also phased out accordingly. Nice Systems refer to this process as their 'Sunset Policy' and their official list of obsolete product and support withdrawal is published below.
Extended product supply and maintenance options
Where possible Business Systems offers its customers extended product supply and maintenance options beyond those offered by the manufacturer, this is known as our 'Long Term Support' (LTS) program. We realise that some customers will want to keep their systems for a predetermined period of time and also be assured that maintenance will be available for that period. By registering with the LTS program we arrange to hold spare parts and support your system for that period, thereby protecting your investment and obviating the need for unplanned system replacement. The LTS options listed below.
Product |
Supplier End of Life Policy |
Business Systems (UK) Ltd
|
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| Supplier End of Sale | Supplier End of Support | BSL End of Sale | BSL End of Support | |
NICECall 2.5 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICECall Focus 8.7 |
EXPIRED | EXPIRED | EXPIRED (Second User Opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICECall Focus 8.8 |
EXPIRED | EXPIRED | EXPIRED (Second User Opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICECall Focus II 8.8 |
EXPIRED | June 1, 2010 | EXPIRED (Second User Opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NiceCall Focus III (inc Compact Universe) 8.9 |
October 1, 2011 (end of expansion also October 1, 2011) | July 31, 2014 |
October 1, 2011 (end of expansion also October 1,2011) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 4.35 |
EXPIRED |
EXPIRED | EXPIRED | EXPIRED |
NICELog 7.x |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.1 |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.5 |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.7 |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.8 |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.9 ISA |
EXPIRED | January 1, 2012 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.9 Enterprise |
EXPIRED | July 31, 2014 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 8.9 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist |
January 31, 2010 (but can be migrated to 9.0) | July 31, 2014 (but can be migrated to 9.0) |
January 31, 2010 (but can be migrated to 9.0) |
As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog 9.0 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist |
N/A | N/A | N/A | N/A |
NICELog (VoIP) 8.8 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog (VoIP) 8.9 Enterprise |
EXPIRED | July 31, 2014 |
|
As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog (VoIP) 8.9 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist |
January 31, 2010 (but can be migrated to 9.0) | July 31, 2014 (but can be migrated to 9.0) | January 31, 2010 (but can be migrated to 9.0) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICELog (VoIP) 9.0 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist |
N/A | N/A |
N/A |
N/A |
NICE Compact VoIP Logger 8.9 |
EXPIRED | July 31, 2014 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Advantage 8.5 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Advantage 8.7 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Advantage 8.8 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Screen Logger 8.5 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Screen Logger 8.7 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Screen Logger 8.8 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Screen Logger 8.9 |
EXPIRED | July 31, 2014 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Storage Centre 8.8 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Storage Centre 8.9 Enterprise |
EXPIRED | July 31, 2014 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
| Storage Centre 8.9 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist | January 31, 2010 (but can be migrated to 9.0) | July 31, 2014 (but can be migrated to 9.0) | January 31, 2010 (but can be migrated to 9.0) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
| Storage Centre 9.0 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist | N/A | N/A |
N/A |
N/A |
Web Application (Universe) 8.8 |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Web Application (Universe) 8.9 |
EXPIRED | July 31, 2014 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Mirra 2 |
EXPIRED | March 1, 2011 | EXPIRED (Second User Opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Wordnet Series 1 |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Wordnet Series 2 |
EXPIRED | EXPIRED | EXPIRED (Second User opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Wordnet Series 3 |
EXPIRED | EXPIRED | EXPIRED (Second User Opportunities) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Renaissance |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Recorder Link |
EXPIRED | EXPIRED | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Perform R1 |
EXPIRED | June 1, 2012 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
NICE Perform R2 |
EXPIRED | June 1, 2013 | EXPIRED | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Nice Perform R3 |
May 1, 2010 (end of Expansion - Nov 1, 2010) | Nov 1, 2014 (mainstream - May 1, 2011 / extended - Nov 1, 2011) | May 1, 2010 (end of Expansion - Nov 1, 2010) | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Nice Perform R3.1 |
Nov 2, 2010 (end of expansion - May 2, 2011) | May 2, 2015 (mainstream - Nov 2, 2011 extended - May 2, 2012) | Nov 2, 2010 | As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
Nice Inform 3.01 |
N/A | N/A | N/A | N/A |
| Mirra IV R1.x |
April 30, 2010 |
April 30, 2015 |
April 30, 2010 |
As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered |
| Mirra IV R2.x | N/A | N/A | N/A | N/A |
| Mirra IV R3.x | N/A | N/A | N/A | N/A |
| Verint Audiolog / Vocal Pro Range 3.2 | EXPIRED | July 31, 2010 | EXPIRED | As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided. |
| Verint Audiolog / Vocal Pro Range 3.3 | EXPIRED | January 31, 2011 | EXPIRED | As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided. |
*Any existing contracts that are in place that go beyond these dates will be honored
Business Systems' Long-term Support Programme Registration
Although Business Systems has stockpile spares, supplies are limited and places on the long-term support programme restricted. Complete the form below to ensure a priority place.
- Please note the form below is simply to register interest.
- It does not represent a contract.
- Upon completion further information on our support services will be sent to you.
- This programme is only available for UK based companies at present.
