Service & Support Contracts

Business Systems UK Ltd offers a full choice of Annual Maintenance Contracts, on Vocal Recorders and NICE Systems (including Racal/Thales) recording solutions, as well as a range of other voice recording systems, with the highest levels of Accreditation available from these manufacturers. All contracts are tailor-made to suit each customer’s requirements, establishing Service Level Agreements (SLAs), which reflect the cost, response and period of cover.

Support for mission critical recording implementations
- Fully project managed implementation
- On-site continuous 24/7 coverage available
- Working hours (Mon- Fri) package
- Add-on modules for additional hours/days to suit
- Choice of response times
- Access to fully qualified service centre telephone operatives
- Dedicated London and Scottish based Service Office
- Full UK Coverage via network of satellite offices
- Dedicated Account Manager
- VIP priority access to specific service areas

Support Options for non critical recording environments
- Fully project managed implementation
- Working hours (Mon- Fri) package
- Add-on modules for additional hours/days to suit
- Pay per call out option
- Choice of response times
- Access to fully qualified service centre telephone operatives
- Dedicated London and Scottish based Service Office
- Full UK Coverage via network of satellite office
- Dedicated Account Manager