SME Call Recording
Vocal CompactPro
Ideal for small to medium applications from 4 to 48 channels where call recorders may be expanded to record over IP or screen recording.
Vocal CompactPro
Ideal for small to medium applications from 4 to 48 channels where call recorders may be expanded to record over IP or screen recording and where a combination of constant and/or selective call recording applications may be needed. These single server call recorders offer broad functionality in a single server with the flexibility to grow by adding modules.
Vocal CompactPro call recorders are intended for small to medium sized applications needing to record up to 48 channels. Designed with the ability to record all calls, either ‘on demand’, selectively or live, depending on requirements.
Vocal CompactPro is ideal for environments where high-spec corporate recording facilities are required for quality, training or specialist applications and where expenditure is limited.
Modular in design, additional recording channels and functionality can be added to these call recorders simply as the organisation's requirements grow, e.g. VoIP or screen recording.
Key Benefits
- Low cost, high functionality call recorders
- Minimal integration needed
- Multi-use recording applications within one server
- Secure investment using modular design
Key Features
- Call recorders are fully scalable: 4 to 48 analogue, 8 to 48 digital or up to 60 E1 ISDN channels
- Playback calls via telephone, PC speakers or remotely over the Networked PC
- Supports any telephony infrastructure, connecting to a wide range of switches (PBXs).
- Wide choice of search parameters for retrieving calls from detailed call information
- Integrates with quality management software to evaluate and monitor staff performance
- Open architecture, supporting familiar IT platforms: SQL database and Windows 2000
Reliability
- All recordings are stored on secure optical media ensuring long term archiving with no degradation.
- Fully digital recordings ensure top quality playback
- Built-in internal memory offers 80Gb internal hard drive, providing up to 21,000 hours of onboard storage
- Automatic archiving to single or dual DVD-RAM drives saves administrative resource
- Ability to archive to central storage environment (NAS, SAN or central archived storage)
- Call recorders include a mirrored hard drive (RAID-1) to ensure no data loss in high risk environments
