SME Call Recording
NICE Perform eXpress
NICE Perform eXpress offers small to medium businesses an affordable enterprise-grade call recording solution.
NICE Perform eXpress
NICE Perform eXpress offers small to medium businesses an affordable enterprise-grade call recording solution and has the capacity to record upto 200 channels. With an emphasis on recording for compliance it can be deployed as a standalone solution or in a multisite environment with centralised administration and storage capabilities.
With an off-the-shelf, COTS-based platform NICE Perform eXpress enables organisations to comply with new regulations and business needs and using the NICE Perform architecture ensures liability recording and regulatory compliance.
Standalone Solution
- Each NICE Perform eXpress provides its services to its local site independent of the other NICE Perform eXpress solutions deployed elsewhere in the organisation
- A single storage server may be used by all NICE Perform eXpress systems in the organisation but each system manages its own archived recordings
- The system is installed and controlled locally
Centrally Administered Sites
- NICE Perform eXpress operates independently within the organisation while it is configured and maintained from a central site
- Update packs are distributed from a central location ensuring a number of eXpress solutions can be deployed across sites and benefit from unified administration
Hub & Spoke
- Ideal for organisations with a data centre and branch environment but want to manage systems from a single location
- eXpress solutions are deployed at the branches and can be integrated with a centralised NICE Perform solution residing at the data centre
- Migrating data from NICE Perform eXpress in the branches to a centralised NICE Perform system will deliver value added NICE Perform functionality
Key Features
- Quick and easy deployment – using simple, intuitive installation and configuration process – various methods available i.e. central location or local site - based on organisations requirement
- All-in-one solution for liability recording in TDM & VoIP environments – captures analogue extensions, digital extensions and TDM trunks or passively sniff VoIP packets
- CTI Agnostic – providing a suitable recording solution for environments without external CTI
- Uses TDM/VoIP decoders, like D-Channel decoding – to extract call metadata from signals between PBX and agents phone
- Archiving and back up - embedded storage management for archiving calls, recordings can be archived locally or at a remote central storage area. Can work with Enterprise Storage Management devices
- Advanced playback authorisation flow – in order to query and playback calls
- Systems administration – for user management, reconfiguration or monitoring of systems components
- Audit trail application – monitor current activity in real time
A highly cost effective solution providing lower total cost of ownership through a single box all-in-one solution, centralised admin and storage, rapid deployment and installation, small footprint and the capability to run as a virtual machine.
