Speech Analytics

Speech Analytics

Speech Analytics

Speech Analytics is a key area for growth in the coming years according to various industry reports. With the current economic climate motivating enterprises to maximise returns on investment it is also encouraging focus on making ‘information work for you’ so that more informed business decisions can be made. Business Systems has recognised this growing trend and as a natural extension which builds on its existing telephone call recording portfolio, can now supply a number of independent speech analytics solutions and associated consultancy.

  • NICE SmartCenter™ Interaction Analytics

    NICE SmartCenter Interaction Analytics extracts valuable business intelligence from customer recordings and interaction data. Read More

  • Nexidia ESI 8.0

    Delivering one of the best ROI’s of any speech analytics application the Nexidia solution has the scalability to handle a large volume of audio and video with minimal hardware. Read More