Quality Monitoring

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How many lines/agents do you wish to record? *

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 49+

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NICE Quality eXpress

NICE Quality eXpress is a quality monitoring package, enabling team leaders and supervisors to evaluate, report, review, and react to recorded customer calls. NICE Quality eXpress is ideal for back offices, branches, trading floors and small to medium sized contact centres with up to 200 agents.

This all in one single box quality monitoring solution allows for centralised configuration, storage and monitoring and deploys quickly and easily, operating on a standard commercial server it can be maintained either locally or at remote data centre.

 Key features include:

• • Screen Recording - Records agent screen activity and links it to relevant customer interactions
  • Agent Evaluation - Easy to design evaluations with forms containing multiple scored sections and question types
  • Reporting – generate and view reports on agent and group quality history and scorecards
  • Flexibility - Support for TDM, VoIP and hybrid telephony environments
  • Ease of Use - Simple to use interface with less than a day training required
  • Integration - Effortless integration with NICE Recording eXpress