Quality Monitoring

Quality Monitoring

Quality Monitoring

Whether you want to measure and improve performance of training programmes, customer service levels, individual agents or your CRM software package, Business Systems UK Ltd provides comprehensive quality management solutions for contact centres, help desks, service centres or any organisation.

  • NICE Quality eXpress

    NICE Quality eXpress is a quality monitoring package, enabling team leaders and supervisors to evaluate, report, review, and react to recorded customer calls. NICE Quality eXpress Read More

  • Red Box Quantify QM™

    A quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres. Read More

  • NICE Perform Quality Management

    The next generation of business transaction recording offering advanced analytics linking recordings to other relevant data held within the business... Read More

  • Vocal WordWatch

    Wordwatch is an enterprise level professional call recording and quality monitoring system. It uses a modular architecture with industry standard technology... Read More

  • NICE SmartCenter™ Quality Management

    A fully scalable solution that supports multiple sites and wand delivers the capability to implement multi-faceted quality programmes... Read More

  • Verint Audiolog Interaction Quality

    For contact centres or telephone based teams of up to 100 staff, Audiolog IQ provides a web-based quality management tool... Read More