Quality Monitoring
Quality Monitoring
Whether you want to measure and improve performance of training programmes, customer service levels, individual agents or your CRM software package, Business Systems UK Ltd provides comprehensive quality management solutions for contact centres, help desks, service centres or any organisation.
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NICE Perform Quality Management
The next generation of business transaction recording offering advanced analytics linking recordings to other relevant data held within the business. Nice Perform is designed for Read More
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Vocal WordWatch
Wordwatch is an enterprise level professional call recording and quality monitoring system. It uses a modular architecture with industry standard technology... Read More
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NICE SmartCenter™ Quality Management
NICE Smartcenter Quality Management is a fully scalable solution which can support multiple sites and delivers the capability to implement multi-faceted quality programmes. Read More
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NICE Universe
For organisations looking to monitor more than 100 staff, Business Systems provides Nice Universe, Nice's award winning flagship solution designed for use with the Nice Systems Read More
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Vocal Interaction Quality
For contact centres or telephone based teams of up to 100 staff, Vocal IQ from Business Systems provides a web-based quality management tool. Read More
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