Project Management
With every product purchase Business Systems assigns a dedicated Prince II certified Project Manager (PM). It is the PM’s responsibility to ensure that all new installations are implemented and managed efficiently, within budget and to the standards of the most discerning customer.
Collectively our Project Management team have over 50 years worth of voice recording and associated technology experience. Each PM comes with a wealth of industry knowledge, particularly in the areas of contact centres, financial services and public safety. They are well versed working alongside system integrators to ensure a successful Project delivery.
Proven operators in a customer-facing environment our PM’s carry out pre-installation site surveys, spec out site requirements whilst managing and allocating project resource and engineers. Taking responsibility for liaising with switch suppliers and manufacturers, our Project Managers arrange the shipping and delivery of equipment whilst maintaining a proactive communication channel with the customer, coordinating onsite meetings and project go lives. A proven Project Process underpins this methodology and is backed up with the relevant documentation such as Gantt Charts, Statement of Works and Risk Assessments.
Business Systems Project Managers pride themselves on taking ownership of technical issues providing onsite management and escalation of any faults or problems to the Customer Service Centre, which may arise during the project lifecycle, whilst providing regular updates to the customer.
Project Management can also take on the guise of proactive trouble shooting and when the situation demands it Business Systems can create a special projects team to effectively control, manage and resolve larger scale issues or when looking at re-locations or project expansions.
Maintaining a proactive communication channel with the customer is at the heart of our Project Management methodology and our team is dedicated to highlighting any possible issues that may arise and notifying customers about them at the earliest possible opportunity.
