Analytics Solutions

Speech Analytics
Providing a number of speech analytics solutions designed to take unstructured data such as voice recordings and indexing those calls in a way which makes the content instantly searchable in real time. Our speech analytics technology addresses many different business objectives including; driving down average handle time, increasing sales revenue, customer retention and improving first call resolution.

Data Analytics for Financial Institutes
A fully customisable, cost effective, real time data and transaction analytics application. Designed as a powerful tool to help eliminate market abuse and fraud, Market Detect is a trading surveillance system which intelligently collects and analyses organisational data including agent, trader and client activity data to uncover and present hidden patterns.

Customer Experience Analytics
Delivers a single, comprehensive view of the customer experience across and within all channels of communication within your enterprise – whether that’s via websites, phone, kiosks, ATM’s or mobile devices. Customer Experience Analytics (CEA) focuses exclusively on customer behaviour by identifying and modelling the actual path taken for every interaction presenting a comprehensive customer experience view.