Product Solutions
Solutions Overview
Business Systems provide a number of voice, speech and data product solutions tailored to meet the needs of multiple market sectors including call centres, financial institutes, public safety and general business. Ranging from mobile call recording to speech and transaction analytics, our professional services team have proven expertise in deploying, implementing and maintaining these solutions.
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Call Recording SystemsBusiness Systems provides recording systems for enterprise call recording, compliant call recording, SME call recording, recording mobile phones and more specialist recording solutions for the police and law enforcement market. Our range also includes hosted call recording options for home and mobile workers as well as multi-site and single location solutions. |
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Analytics SolutionsProviding speech analytics, data transaction analytics and customer experience monitoring solutions we evaluate, recommend and implement CPE or hosted analytics solutions using either phonetic or speech-to-text technology, tailored to meet client requirements and business objectives. |
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Contact Centre AppsCall Centre technology solutions designed to analyse customer interaction and assist with resource planning, incorporating agent quality monitoring, screen and data capture, workforce management, agent coaching and customer feedback. |
