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Call and Voice Recording Systems,
Analytics and Call Centre Solutions

What we do

Business Systems specialises in voice and speech technology solutions and today ranks as the UK’s most experienced independent provider with expertise covering:- systems design, implementation and ongoing service delivery and support. Our solutions range from, basic ‘call recording’ through to 'market and trading surveillance',  ‘quality monitoring’, ‘voice analytics’, and ‘workforce management’ tools. With an ever increasing degree of technical complexity comes the need for expert advice and competence to design and build systems that meet customers’ objectives and budgets. We deliver independent advice and ‘open’ systems design using on-premise equipment or hosted technology for home worker and mobile environments.

As a call recording company, please note that any calls to our customer services team, switchboard or company mobiles may be recorded for quality monitoring and training purposes.

Quick Contact

NICE End-of-Life

Several NICE call recording products are moving towards EOL, including; NICE 8.9 Enterprise (non public safety), NICE Perform R1, R2, R3.0, Mirra 2 and Mirra IV R1. Find out what replacements are available ... Read More >

Atkins Case Study

Find out why Atkins chose to implement NICE Perform Call Recording and IEX TotalView Workforce Management and the key benefits they are now reaping ... Read More >

Customer Service

New personnel dedicated to call handling and case management, remote monitoring with 24/7 alarm reporting for customers, these are just some of the enhancements we are making in our CSC ... Read More >

NICE Perform eXpress

The latest offering from NICE is this sub-200 channel call recording system based on the NICE Perform architecture, find out more in our product review ... Read More >

Acceptance Testing

The latest in our Project Managers Casebook series - Useful guidelines for ensuring you get the most from any new call recording implementation... Read More >

Win £100 of Vouchers

Win £100 Play.com vouchers by taking part in our Speech Analytics Questionnaire >

Free White Paper

from BISS Research

Financial Service firms fail to comply with post MIFID regulations and MAD because of aging legacy systems reports new white paper commissioned by Business Systems. Click here for further information and to downoad the paper >

Free White Paper

From BSL

Interview Recording And Digital Evidence Management.
A police service perspective on the case for change, outlining key features a digital solution should incorporate and process impact of moving from analogue to digital. Complimentary white paper from Business Systems, download now >

 

CC EXPO 2010

Venue: Birmingham NEC
Date:   21 & 22 Sept 2010

Visit the Business Systems stand E10, and see the latest technological innovations in call recording, speech and customer experience analytics, WFM and mobile workforce solutions. View events>

Annual Conference

Venue: Vinopolis, London
Date:   23 Nov 2010

In its 9th year, the Business Systems annual conference attracts over 250 delegates, typically from a customer services and call centre operations background. Find out more and register here >

Exhibition Showcase

Venue: Vinopolis, London
Date:   23 Nov 2010

This essential City based event is ideal for financial institutes with employees involved in planning voice recording strategy, detecting market abuse and fraud and contingency planning. Find out more and register now >

Summer 10 Monitor

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Winter 08/09 Monitor

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