Mobile Phone Recording
On Premise – 'Vocal Mobile' Recording
The use of 'On-Premise' recording architecture enables a corporation to route and record the calls from its mobile phones onto its existing call recording platform. This allows the corporation to include the recordings of its mobile devices within its established infrastructure and negates the need to change existing operational or security procedures.
Download BrochureOn Premise – 'Vocal Mobile' Recording
The architecture for this solution uses the Vocal Mobile recording suite which consists of an application which is loaded onto each mobile handset in conjunction with an On-Site Server which provides the telephony and data connection to the call recording platform. This configuration mandates without exception that every call to and from every mobile phone is routed through the corporation’s recording platform and passes the highest standards of compliance as demanded by the financial industry.
Vocal Mobile also records SMS texts in addition to voice calls because the FSA mandates this as a requirement within the finance industry.
Key Features
- • Fully automatic compulsory recording, no user intervention required
- • Calls are available for immediate replay via secure access
- • No need to change contracts with existing providers
- • No need to change mobile phone numbers
- • No need to change networks
- • Service available on most modern handsets including Blackberry®
Record SMS Texts
Vocal Mobile has a secure SMS recording module that works in the same way as the voice calls i.e. recording all traffic automatically in a tamper-proof process.
Carrier agnostic
Vocal Mobile recording is carrier agnostic which means there is no need to change contracts with existing providers, mobile phone numbers or networks and this service is available on most modern handsets including Blackberry®.
Typical Costs
The 'On Premise' Vocal Mobile recording service requires companies to purchase the On-Site Server and pay a monthly license fee per handset the cost of which will vary depending on volume. In addition, consideration should be given to extra recording channels for your existing call recording system if there is insufficient capacity.
Key Benefits
- • Specific individuals and groups can be added to the service as demand dictates
- • Simple to use – virtually no training required
- • Future proof compliance solution (particularly within financial markets)
- • Rapid implementation and set-up
- • Pilot projects available – enquire now
The inclusion of mobile phones within an organisation's voice recording strategy ensures these devices are no longer the weak link in the corporations secure communications architecture.
For more information or to arrange an obligation free pilot contact sales@businesssystemsuk.com or call 0800 458 2988.
