White Papers
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Engage or Disconnect: Can Speech Analytics deliver on the promise? Independently commissioned by Business Systems, this latest industry white paper uncovers why, given the length of time speech analytics technology has been available, it has not been more widely adopted. It goes on to identify a number of key drivers which could signal a trend reversal in this historically sluggish market. View this White Paper > |
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Financial Services Mobile Phone Recording: Issues & Costs Uncovered With a decision from the FSA on mobile phone recording imminent– what challenges do financial services firms face and how best can they be overcome? This paper provides insight into the implications, costs and issues involved and includes commentary from the FSA and a review of the CESR consultation paper. View this White Paper > |
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To Protect and Detect - Evaluation of Compliance System Requirements For The Securities Markets Many financial services firms have been failing to comply with post MiFID Regulations and the Market Abuse Directive (MAD) because of aging legacy systems. A new white paper has been commissioned by Business Systems (UK) Ltd and published by B.I.S.S. Research...View this White Paper > |
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Call Recording and Quality Monitoring White Paper - How to get the right solution, from the right supplier that gives you a competitive edge The rapid increase in demand of call recording over the past few years has bought a plethora of suppliers to the market place. With more suppliers and systems available than ever before, how do you chose? There are many factors to consider...View this White Paper > |
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Interview Recording & Digital Evidence Management: A Police service perspective on the case for change Facing a slowdown in funding growth and real cash deficits in their budgets, Police services need to adopt innovative strategies that will deliver the productivity and performance improvements required to deliver high quality policing to the public. View this White Paper > |
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Hosted Contact Centres - Creating a level playing field This whitepaper is aimed at decision makers who are reviewing the case for implementing a hosted contact centre solution. Its purpose is to: outline the types of organisations which should be considering hosted applications, define the key enablers which are driving the trend for hosted technology and highlight the benefits which can be derived from implementing such a solution. View this White Paper > |
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