Videos

Business Systems Videos

Presentations, case studies and interviews from a number of industry professionals

Simply click on the relevant image below to access the web page which hosts the videos

	Annual Conference Speaker Videos 2011 Click on the image to view speakers from our latest conference covering topics including; • Service excellence in the social age • Delivering multichannel strategies • Speech Analytics • The top 10 call centre issues in 2011
	Annual Conference Video Interviews 2011 Click on the image to view interviews from key industry experts on a range of topics; • BNY Mellon's Analytics investment  • Setting up a social media strategy • Multi-channel customer strategies • Workforce Management tools
	Annual Conference Overview 2010 & 2011 Click on the image to view an overview of the Annual Conference 2010 & 2011
	Annual Conference Speaker Videos 2010 Click on the image to view speakers from our 2010 conference covering topics including; • Speech Analytics • The art of listening to complaints • PCI compliance, Myths & Truths • Profit Management with analytics
	Annual Conference Video Highlights 2010 Click on the image to view video highlights from our 2010 conference including; • General delegate feedback on the event • Why delegates decided to attend the event • What did delegates take away from the event