News
Thinking of Assessing Calls to Improve Quality?
If you are thinking of implementing a new quality programme in your call centre, whether you have just 8 members of staff to assess and train or 800, there are now cost effective start-up options that offer a perfect way to 'dip your toe in the water,' proving the concept and benefits to your company.
Low-Cost Training and Coaching Software
Evaluate Training and Coaching Software starts at £800 for a license to evaluate up to 8 members of staff, but works in larger call centre environments offering up to 50 different call evaluation templates and unlimited staff evaluations. The newly enhanced version, contains a 7 Step Guide to Starting a Quality Programme to train, coach and improve telephone based staff. Perfect for getting started.
Quality Programme on Managed Service
For more complicated requirements or those who wish to outsource certain parts of their programme 'managed service' offers access to the very latest quality management technologies, including web based quality assessments on telephone staff. Managed service can also include services such as; having call evaluations carried out for you. Managed Service offers one simple monthly or quarterly payment for any combination of product or services required.
