News

In parallel with the Exhibition, Business Systems hosted a specialist conference focusing on techniques and technology to improve performance in…

A smart tool for financial organisations is a clever little software application from NICE Systems; it uses the latest voice…

What can go wrong and why? If you haven't heard of 'silent noise' or the problems it can cause, here…

The VocalPro range, continues its theme of offering lower cost ‘open’ systems to a wider audience by extending its offering…

read on for a sponsored report... Raising your game to new heights is what contact centre management is all about…

NICELog’s little brother just grew up! This is NICE’s 3rd generation of the Nicecall and they have put a lot…

Check out the Business Systems Long Term Support Programme designed for customers of Nice using superseded versions of Wordnets, Mirras,…

Chris Files, Quality Development Facilitator at FedEx Custom Critical gave firsthand experiences of providing a 24/7 guaranteed service to clients…

Call Centre Association reviews topical issues! In parallel with the Exhibition, Business Systems hosted a specialist conference focusing on techniques…

Read on for an update on the latest product launches and recording technology Event Highlights Nearly three hundred companies attended…

Business Systems provides the best independent Call Recording Showcase at two superb venues:- Call Centre Expo and the City of…

VocalMobile Total Plan:- This service enables the recording of both incoming and outgoing calls to a mobile telephone. The VocalMobile…

The biggest news this month by far is the release of Nice Perform Version 9. If you haven't heard about…

There are some who might say that 'Murphy's Law' was written specifically for Call Recording installations and there are others…

01/09/2005 - Business Systems managed to restore an existing call recording solution for Lifestyle Services Group (LSG) and sister company…

... to improve training, increase sales and productivity The Eurotunnel Contact Centre in Folkstone, Kent, handles all customer enquiries for

Business Systems has joined with the Institute of Customer Service (ICS), becoming the first associate member to provide interaction recording…

Business Systems has recently been accepted as an approved supplier for voice and data recording and quality monitoring solutions, after…

What do the Leaning Tower of Pisa, London's Broadgate and a large pile of voice recorders have in common -…

In almost every contact centre agents' calls are monitored and evaluated by their supervisor or a quality specialist. But is…

"Come on lads, the Wordnets are this way!" For those of you that have 'Wordnet' recorders, this article is dedicated…

NICE recently announced product cessation of their DDS3 tape drives which were produced exclusively for use in version 7, 8.1,…

Stephen Thurston, Sales Director Business Systems UK LtdVocal Recorders takes another step towards providing one of the most comprehensive recording…

Recently the DTI Information Security Breaches Survey found that despite 99% of large companies having anti-virus software in place, 68%…

Linking your recorder to your business data Hearing a customer complaint firsthand or listening to what they are telling you…

Not a year goes by without various customer requests for 'word-recognition' or 'word-spotting'; so where is this technology today and…

Of all the applications and technologies exhibited at the recent Call Recording Showcase in the City last December, the hottest…

Best Value Open Platform Recording - now offers - Mass Storage Options and Advanced Web-based Searches In December 2003, we…

Business Systems Applications Development Team are working with a number of customers presently to enhance the way they use their…

As NICE bring the curtain down (figuratively speaking) on the Wordnet 3 we say goodbye to one of the longest…

...to provide better customer service Wessex Water serves the south west of England, treating and supplying drinking water and providing

Quick Access to that last call Great news from NICE about a new add-on for customers. A neat little piece…

The Editor steps in... The Monitor regrets to inform its readers that it has lost contact with the intrepid News…

'Domain Secure' Call Recording In response to a clear market need for flexible recording services, Business Systems has introduced 'Pay-As-You-Go'…

Unfortunately, no matter how good quality documentation and training provided is, the uniqueness of individuals and the way they perceive…

There is no denying the fact that when Nice bought their major competitor Thales Recorders in 2002 a big chunk…

The runaway success for 2004 in our book has to be the 'Vocal-Pro', the 'lite' recorder in the Vocal Range.…

Business Systems is hosting the UK's largest Call Recording Showcase at the London Stock Exchange, in Paternoster Square on December…

Nice have now announced the withdrawal of product support for the Wordnet 2, as of May 31st 2006. Whilst this…

Our thanks to the Senior Comms Officer at the 'North Queensland Air Ambulance' and 'Long Range Dingo Patrol' command centre,…

There are few partnerships that have stood the test of time as well the one that exists between Business Systems…

Check out the Business Systems Long Term Support Programme designed for customers of Nice using superseded versions of Wordnets, Mirras,…

This is NICE’s 3rd generation of the Nicecall and they have put a lot of effort into giving the market…

The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo…

Here is a bit of good news for those staunch supporters of Wordnet who may want to get a bit…

Business Systems have added a new recording solution to the already popular 'Vocal' range of recorders. In response to customers…

There should be no doubt in anyone's mind just what's in store for them when they visit the web site…

Scottish outsourcing call centre, iResponse can now deliver today's campaign information straight to their customer's desk, by first thing the…

When a salesman tells you his proposed system upgrade is a "forklift job" you know what he's really saying is,…

Our thanks to the curator of the Austrian Submariners Museum for sending this picture (the extent of the Monitor's readership…

And here's 15 years of nostalgia for Svenska Handelsbanken back in the days when they were just called Svenska Bank.…

Enhancements in Call Recording and Screen Capture technology provide a slicker and safer operating environment in the value-added world of…

Business Systems' 1st quarter of 2004 got off to a storming start thanks to the launch of the new 'Vocal…

If the term 'Sunset Policy ' is new to you then the following explains the principle. When manufacturers say things…

As conspiracy theories go 3 of the best are:- JFK was not shot by Lee Harvey Oswald, Neil Armstrong did…

Addison Lee, London's largest mini-cab and courier company has opted for the VocalEnterprise recording solution from Business Systems UK Ltd.…

If you are thinking of implementing a new quality programme in your call centre, whether you have just 8 members…

For small departments or branch offices in banks, stockbrokers, small service centres, or councils the cost of recording calls is…

Author: Scott Miller, Manager of Professional ServicesUp there with life's monumental dilemmas comes voice recordings very own, Trunk-side recording vs.…

The latest news for users of Thales or Racal equipment indicates that if you have not thought about changing out…

Tesco, the UK's largest supermarket, chose to work with Business Systems UK Ltd, to implement digital voice recording, and quality…

Author: Stephen Thurston, Director Business Systesm UK LtdAre you fed up of struggling to justify capital expenditure to benefit from…

We know it's trivia - but it's also a bit of fun! A big thank you to all those people…

The hot story on NICElog Version 9 is zip! :- ‘the man from Tel Aviv - he say no’, in…

Richard Mill, Managing Director Business Systems UK LtdThe start of 2004 saw the beginning of a new chapter for Call…

Do you remember those ads on the telly with Victor Kyam, extolling the virtues of a particular brand of electric…

Business Systems are pleased to announce the opening of new larger and improved offices in Falkirk, Scotland. Further investment into…

As the WordNet 1 silently slips beneath the waves, (metaphorically speaking) barely making a ripple as she goes down, we…

2003 was a milestone year for BSL and one that brought big benefits in both products and services to our…

Dorset Ambulance NHS Trust upgraded their voice and radio recording system to the new Mirra Series 2 cost effective recording…

Don’t you just hate that ‘never’ word, especially so when you have used it so emphatically in the past ie,…

Evaluate is a cost effective call quality evaluation tool for small to medium sized telephone based sales or service environments,…

"So what’s the new trends in recording technologies………." From Richard Mill, Managing Director at Business Systems UK Ltd Call Recording…

Yes folks we’re looking for a bit of nostalgia here. Kids today think voice recorders have always been digital, 200…

Business Systems UK Ltd (BSL) announces successful completion of a pilot launch of its Contact Centres Consultancy Division.. This division…

Tesco, the UK's largest supermarket organisation, has chosen Business Systems UK Ltd (BSL) to facilitate the delivery of a consistent…

Business Systems experts in voice, VoIP and data recording, has become the preferred supplier of VoIP recording for the largest…

Business Systems UK Ltd (BSL) is working with Prolog in developing a fresh approach to quality management with an advanced…

Teachers Provident Society, the fifth largest friendly society in the UK, has recently chosen to partner with Business Systems UK…

Woori Bank (formerly Hanvit Bank), the largest Commercial bank in Korea has chosen NiceCall, supplied by Business Systems UK Limited…

Business Systems UK Ltd (BSL) announces successful completion of a pilot launch of its Contact Centres Consultancy Division.. This division…

Barclays Stockbrokers, one of the UK’s largest retail stockbrokers have chosen Business Systems UK Limited to supply the Nicelog monitoring…