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Summer 2009 Newsletter Download PDF
Business Systems Bring Customer Experience Analytics to UK
The next wave of ‘analytics tools’ is upon us with the emergence of ‘customer experience analytics’ (CEA). For those of…
Business Systems secure Winterflood Securities deal...
with new 'Market Detect' analytics tool Business Systems has launched its very own enterprise level trading surveillance system called Market…
Top tips for call quality monitoring
In virtually every contact centre it is now common practice for agent’s calls to be monitored and evaluated by their…
Contingency planning for a severe flu outbreak
With the recent swine flu outbreak, we have had the privilege of being forewarned about a very probable flu pandemic…
TTL partner with OPEX to drive dealer profit & performance
TTL Automotive are specialist advisors to the automotive industry, delivering a number of performance improvement programmes to customers including Honda,…
Planning for a flu pandemic with remote technical support
Picture this, a member of staff or worse still a contractor comes in to your offices just days before they…
Spring 2009 Newsletter Download PDF
Rapid Return Consultancy – no more excuses for poor returns
OK, so you’ve bought your recording system - congratulations! Now cue those niggling questions - Will the implementation go smoothly?…
Eurotunnel deploy new recording solution for compliance
Eurotunnel is the company responsible for running the 35 minute passenger shuttle service through the Channel Tunnel between Folkestone and…
Specialist service arrangements for systems integrators
Developing innovative service solutions is the key behind the success and growth of the Business Systems professional services division in…
More MI from OPEX Hosting’s customer billing
logoNo matter what we do in business, Management Information (MI) is vital and… if we’re completely honest we can’t get…
Boston-based company partners with Business Systems
Boston-based Eze Castle Integration, a leading provider of technology and IT services to hedge funds and investment firms, today announced…
Business Systems presents technology award
Last month Business Systems attended the Financial Sector Technology awards and were proud sponsors of the ‘Best Trading Platform’ category…
Guardian Angel– who’s keeping an eye on your call recording?
You may have recently purchased some call recording or already have a system in place, either way, should something go…
