News

Sick and tired of forecasted doom? … We certainly are and so we thought we would highlight the technology which…

Thamesdoc provides an essential Out-of-Hours doctors service which operates between 6.30pm until 8.00am the next morning and during weekends. Covering…

Inspiring speakers, classy venue, record registrations, running in its 7th year, the ‘Improving Performance in the Contact Centre’ 2008 Conference…

It was over two years ago that Business Systems acquired OPEX Hosting. In that time the OPEX team has grown…

Recent years have seen significant development of ‘hosted telephony’ applications as increasingly companies embrace the flexibility of Software as a…

Bucking the present trend of 2009 woe and misery, BSL is recruiting to fill a number of new positions as…

The voice recording solutions of yesteryear (about 4 years ago when life was far less complex) would predominantly fall into…

As the credit crunch makes itself felt across all sectors of commerce and industry the Monitor looks at how you…

The success of BSL’s ‘Improving Performance in the Contact Centre’ conference and exhibition showcase continues to grow and the 2008…

Call Centres will love the latest SaaS (Software as a Service) offering from OPEX which provides ‘Campaign Management’ as an…

Business Systems’ hosting company OPEX has recently invested in technology from Compliant Phones which records both speech and SMS texts…

This show is the focus point for contact centres, it draws large crowds, and demand for call recording applications continues…

cost conscious buyer... Sales of the Mirra Series IV call recorder launched last year have gone from strength to strength…

When selecting a new voice recording solution most companies will follow a ‘due diligence’ process. This will generally cover areas…

Yes it’s true, we have finally handed in our UK badge and set up a European Partnership Alliance. Working with…

A number of our clients have recently approached us and asked how the ability to record interactions will be affected…

Take one Systems Integrator, a CRM package, some hosted Call Recording and blend together until smooth – serve immediately! Click…

OPEX Hosting has recently launched its brand new whitepaper entitled “Hosted Contact Centres, Creating a level playing field.” The whitepaper…

The VocalPro range has complemented the Business Systems portfolio for several years and is the source of some notable case…

Most Business Systems clients regularly carry out internal changes which result in a MAC (Moves, Additions and Change) request. This…

for call recording solution... Frendoc has achieved significant productivity gains by replacing their media based call recorder with a VocalCompactPro…

Business Systems will once again be exhibiting at this years Call Centre Expo alongside sister company OPEX Hosting. Opposite the…

It's simple, it's secure, and it's captured in the network – which means it's easy to integrate into your existing…

Air Products Healthcare is a division of one of the largest industrial and medical gases companies in the world. Today,…

The latest FSA ruling in relation to recording telephone calls for the UK financial markets hit the news in March.…

OPEX Hosting have recently launched a brand new staff rostering and scheduling service which successfully complements their growing suite of…

With reports from ContactBabel saying that staff attrition in UK call centres has risen for the 5th consecutive year and…

As some of you may be aware NICE, the manufacturer of the Mirra Series 2, announced last year that production…

With the last vestiges of Winter behind us (well nearly) it’s time to consider the impact that the first clock…