News

the way to increase ‘call centre value’… Growing to become one of the most popular independent specialist events, as bumper…

East Berkshire Primary Care (EBPC) Out of Hours Services have launched a groundbreaking new initiative using technology from OPEX Hosting…

And record all the calls you want to at the same time – good result! ACD’s have been around for…

The size of your organisation should not limit your ability to deliver an outstanding customer experience, is the key message…

Can we ever really believe our personal banking information is safe? The government can’t seem to manage it nor the…

Whilst voice recording is still considered a ‘black box’ technology in some areas, in real life the servers will more…

The Monitor’s news hound goes deep into the past with the picture alongside, sent courtesy of purser Mark Wright from…

"We have seen companies come and go and to stay ahead of the game – its change, change and change…

Your choice of call recording system should not just be based on how cost effectively you can meet your legal…

If you have not already heard the term you will soon, as marketing and PR campaigns go into over-drive at…

This nostalgic picture of the Rapidax Ranger – the first digital call recorder released by Racal Recorders in the early…

We all know the old adage ‘nobody ever got sacked for buying IBM’ but in the call recording industry there…

In a move that will significantly enhance its customer offering, Business Systems UK Ltd completed the acquisition in June of…

As a contact centre solutions company ‘seizing the opportunity’ is at the heart of Carpeo’s business strategy and this is…

When looking to implement a voice recording system, ‘open’ headsets is something that can get overlooked and only comes to…

Anyone who has a little bit of the philatelist in them will know that the ‘penny black’ is a rare…

Experience shows the way... The success of the Leeds conference ‘Improving Performance 2007’ proved yet again that those in the…

The right technology for compliance and better business processes... The ‘Markets in Financial Instruments Directive’ (MiFID) comes into force in…

...Differentiator Operating for over 15 years, Abbey Legal Protection (ALP) is a business-to-business insurance provider specialising in the delivery of

...Within two years? Using the recent Leeds conference ‘Improving Performance in the Contact Centre’ as a platform, a NICE customer

An intelligent predictive dialler, with OFCOM compliant outbound calling services is just one option! OPEX Hosted Telephony Services have just…

Do you want more choice when choosing a call recorder? Business Systems is enhancing its small recorder range with the…

If you feel warmly towards your Wordnet then this is for you. It’s a few years now since the Wordnet…

Mark from Melbourne (Aus) writes:- “I bought an Elfin call recorder at ‘Trash & Treasure’ (that means car-boot sale for…

It is becoming common practice to set up geographical workers (either UK or international) who may be based from home,…

When installing VoIP recording there can often be conflict with resilient networks. Care needs to be taken as to what…

New call & screen recording applications have been developed to help financial institutions eliminate fraud, ensure compliance policies are adhered…

The third conference in the schedule of ‘Improving Performance’ demonstrated a maturity of content that this conference program is hitting…

The old adage of:- ‘if you can’t stand the heat get out of the kitchen’ makes you feel that the…

The CCA promoted the need for continual improvement and how to encourage this across all levels in the contact centre,…