News
Autumn 2006 Newsletter Download PDF
What’s hot for Contact Centres... What’s cool in the City
The Call Centre Expo understandably is well and truly focused on the contact centre space and Business Systems UK will…
Want to know what your customers think of you?
Perhaps you should give them the chance to tell you! OPEX introduces a clever little program that invites customers to…
Vocal teams up with a global leader to provide...
... ‘tamper proof’ recordings Imagine this scenario, this is not a ‘TV courtroom drama’, this is your own organisation and
Ensure your call evaluators’ time is spent wisely
Vocal IQ version 2, offers mid sized call centres a time saving program which helps ensure that the most important…
Business Systems takes a dose of its own 'Quality' medicine
and looks back over 10 years... It is probably the best thing we ever did. As a company that has…
Business Systems demonstrates enhancements to NICE Perform
At Call Centre Expo, Business Systems will be demonstrating the latest modules and enhancements to NICE’s flagship solution, NICE Perform…
Oonadatta Opal Options – we think not!
Our mailbag this month produced an assortment of odds and sods but we thought this photo from Australia was an…
On the trail of historic voice recorders – the joke’s on us
Just to show that real life is stranger than fiction, we thought we would share this with you. Regular readers…
Business Systems gets a bright new look...
... and the Marketing Manager does a victory roll Even those of you who are bleary eyed and still on
Summer 2006 Newsletter Download PDF
Driving the contact centre based on market intelligence
Vocal Recorders latest offering uses phrase and trends analysis technology; a facility that is set to become part of the…
Bye Bye Wordnet Series 2
Don't forget that manufacturer support for Wordnet Series 2 and related applications such as Recorderlink and SARA ended in May…
System Scaling and overload can be a thing of the past
Hosted network based telephony services provide instant additional capacity How many times does the delay in acquiring and setting up…
Call recording for encrypted IP calls
As more organisations utilise IP telephony, NICE have added an active VOIP recording facility to their offering. Up until now…
How many Barclays' employees does it take to change....
... a back-up tape? An entire team based on the number of recorders in this picture! Well done to the
CEMEX use call recording to make sales & distribution....
...more efficient CEMEX is a global building solutions company and leading supplier of cement, ready-mixed concrete and aggregates. CEMEX decided
Adding On-Line storage to your Call Recorder...
not as hard as you may think! A common goal to all users of Call Recording systems is the need…
Business Systems acquires OPEX Hosting Ltd
Paul Desbois, Managing Director of OPEX Hosting Ltd In a move that will significantly enhance its customer offering, Business Systems…
Spring 2006 Newsletter Download PDF
A New Addition to Vocal Recorders Range - 'Vocal Conference'
Record and store important teleconference calls Tele-conferencing is a well-established business tool and adding 'call recording' to it makes it…
The Monitor's News Hound salutes the start of call recording
When you talk Call Recording today most people immediately think 'oh yes call centres - training purposes etc, etc' well…
The Call Recording Showcase goes to Leeds
Performance Improvement - a hot topic for Call Centres In response to requests from weary call centre managers who have…
Police Force Initiative - Contact Centre Assessment Service
Having worked with Surrey Police to develop Call Handling guidelines, which have now been adopted as a National Standard for…
Project Manager's Casebook - Potential gotcha's
Here's the deal - you've decided to migrate to VoIP, so the question is: are there issues that affect your…
NICE NEWS SPOT - Focus on Public Safety Sector
Call Reports Software from NICE designed for Police Call Centres In order for police forces to analyse the type and…
New Release Quality Monitoring for Mid Sized Call Centres
For mid-sized call centres a new release in the Vocal Recorders range, Vocal Interaction Quality Version 2, now offers a…
Surrey Police set standards on customer service
In line with the Home Office initiative to be more responsive to the public, Surrey Police decided to improve the…
