News

In parallel with the Exhibition, Business Systems hosted a specialist conference focusing on techniques and technology to improve performance in…

A smart tool for financial organisations is a clever little software application from NICE Systems; it uses the latest voice…

What can go wrong and why? If you haven't heard of 'silent noise' or the problems it can cause, here…

The VocalPro range, continues its theme of offering lower cost ‘open’ systems to a wider audience by extending its offering…

read on for a sponsored report... Raising your game to new heights is what contact centre management is all about…

NICELog’s little brother just grew up! This is NICE’s 3rd generation of the Nicecall and they have put a lot…

Check out the Business Systems Long Term Support Programme designed for customers of Nice using superseded versions of Wordnets, Mirras,…

Chris Files, Quality Development Facilitator at FedEx Custom Critical gave firsthand experiences of providing a 24/7 guaranteed service to clients…

Call Centre Association reviews topical issues! In parallel with the Exhibition, Business Systems hosted a specialist conference focusing on techniques…

Read on for an update on the latest product launches and recording technology Event Highlights Nearly three hundred companies attended…

Business Systems provides the best independent Call Recording Showcase at two superb venues:- Call Centre Expo and the City of…

VocalMobile Total Plan:- This service enables the recording of both incoming and outgoing calls to a mobile telephone. The VocalMobile…

The biggest news this month by far is the release of Nice Perform Version 9. If you haven't heard about…

There are some who might say that 'Murphy's Law' was written specifically for Call Recording installations and there are others…

Business Systems managed to restore an existing call recording solution for Lifestyle Services Group (LSG) and sister company Policy Administration…

... to improve training, increase sales and productivity The Eurotunnel Contact Centre in Folkstone, Kent, handles all customer enquiries for

Business Systems has joined with the Institute of Customer Service (ICS), becoming the first associate member to provide interaction recording…

Business Systems has recently been accepted as an approved supplier for voice and data recording and quality monitoring solutions, after…

What do the Leaning Tower of Pisa, London's Broadgate and a large pile of voice recorders have in common -…

In almost every contact centre agents' calls are monitored and evaluated by their supervisor or a quality specialist. But is…

"Come on lads, the Wordnets are this way!" For those of you that have 'Wordnet' recorders, this article is dedicated…

NICE recently announced product cessation of their DDS3 tape drives which were produced exclusively for use in version 7, 8.1,…

Stephen Thurston, Sales Director Business Systems UK LtdVocal Recorders takes another step towards providing one of the most comprehensive recording…

Recently the DTI Information Security Breaches Survey found that despite 99% of large companies having anti-virus software in place, 68%…

Linking your recorder to your business data Hearing a customer complaint firsthand or listening to what they are telling you…

Not a year goes by without various customer requests for 'word-recognition' or 'word-spotting'; so where is this technology today and…

Of all the applications and technologies exhibited at the recent Call Recording Showcase in the City last December, the hottest…

Best Value Open Platform Recording - now offers - Mass Storage Options and Advanced Web-based Searches In December 2003, we…

Business Systems Applications Development Team are working with a number of customers presently to enhance the way they use their…

As NICE bring the curtain down (figuratively speaking) on the Wordnet 3 we say goodbye to one of the longest…

...to provide better customer service Wessex Water serves the south west of England, treating and supplying drinking water and providing

Quick Access to that last call Great news from NICE about a new add-on for customers. A neat little piece…

The Editor steps in... The Monitor regrets to inform its readers that it has lost contact with the intrepid News…

'Domain Secure' Call Recording In response to a clear market need for flexible recording services, Business Systems has introduced 'Pay-As-You-Go'…