News
Winter 2004 Newsletter Download PDF
The Art of Quality Calibration for Contact Centres
Unfortunately, no matter how good quality documentation and training provided is, the uniqueness of individuals and the way they perceive…
Why competitive Call Recorder options are good for customers
There is no denying the fact that when Nice bought their major competitor Thales Recorders in 2002 a big chunk…
What's Hottest in Call Recording?
The runaway success for 2004 in our book has to be the 'Vocal-Pro', the 'lite' recorder in the Vocal Range.…
The UK's Premier Call Recording Event at the Stock Exchange
Business Systems is hosting the UK's largest Call Recording Showcase at the London Stock Exchange, in Paternoster Square on December…
Bang goes Wordnet 2 - so play safe with your maintenance
Nice have now announced the withdrawal of product support for the Wordnet 2, as of May 31st 2006. Whilst this…
Business Systems on the History-Trail of Old Voice Recorders
Our thanks to the Senior Comms Officer at the 'North Queensland Air Ambulance' and 'Long Range Dingo Patrol' command centre,…
Business Systems/Nice - Celebrating 10 years
There are few partnerships that have stood the test of time as well the one that exists between Business Systems…
Autumn 2004 Newsletter Download PDF
Long-term Support Programme
Check out the Business Systems Long Term Support Programme designed for customers of Nice using superseded versions of Wordnets, Mirras,…
Product Launch - NICECall Focus III
This is NICE’s 3rd generation of the Nicecall and they have put a lot of effort into giving the market…
Forthcoming Nicelog Showcases
The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo…
Thales Racal Corner
Here is a bit of good news for those staunch supporters of Wordnet who may want to get a bit…
Recording Corporate Mobiles for Security
Business Systems have added a new recording solution to the already popular 'Vocal' range of recorders. In response to customers…
Low cost DIY telephone recording
There should be no doubt in anyone's mind just what's in store for them when they visit the web site…
Applications that Rock! - Case Study
Scottish outsourcing call centre, iResponse can now deliver today's campaign information straight to their customer's desk, by first thing the…
Hold that 'Forklift', make your Nicelog even nicer
When a salesman tells you his proposed system upgrade is a "forklift job" you know what he's really saying is,…
Business Systems on the history trail of old voice recorders
Our thanks to the curator of the Austrian Submariners Museum for sending this picture (the extent of the Monitor's readership…
Summer 2004 Newsletter Download PDF
Beat this - Calling old Voice Recorder photos please!…
And here's 15 years of nostalgia for Svenska Handelsbanken back in the days when they were just called Svenska Bank.…
Application that Rocks! - Compliance / Banking
Enhancements in Call Recording and Screen Capture technology provide a slicker and safer operating environment in the value-added world of…
Vocal Recorders - Customers vote with their cheque books
Business Systems' 1st quarter of 2004 got off to a storming start thanks to the launch of the new 'Vocal…
Take control of your Recorder's 'Sunset Policy'!
If the term 'Sunset Policy ' is new to you then the following explains the principle. When manufacturers say things…
The case of the disappearing Wordnet 1's
As conspiracy theories go 3 of the best are:- JFK was not shot by Lee Harvey Oswald, Neil Armstrong did…
Client Story - VocalEnterprise Recording Solution
Addison Lee, London's largest mini-cab and courier company has opted for the VocalEnterprise recording solution from Business Systems UK Ltd.…
Thinking of Assessing Calls to Improve Quality?
If you are thinking of implementing a new quality programme in your call centre, whether you have just 8 members…
Better options for recording calls in branch offices, or sma
For small departments or branch offices in banks, stockbrokers, small service centres, or councils the cost of recording calls is…
Spring 2004 Newsletter Download PDF
Tips on Voice Recording
Author: Scott Miller, Manager of Professional ServicesUp there with life's monumental dilemmas comes voice recordings very own, Trunk-side recording vs.…
Thales Racal Corner
The latest news for users of Thales or Racal equipment indicates that if you have not thought about changing out…
Tesco Automate Call Recording and Quality Management
Tesco, the UK's largest supermarket, chose to work with Business Systems UK Ltd, to implement digital voice recording, and quality…
Recording Investment without Cap Ex
Author: Stephen Thurston, Director Business Systesm UK LtdAre you fed up of struggling to justify capital expenditure to benefit from…
The Monitor News Hound - Calling Old Voice Recorders
We know it's trivia - but it's also a bit of fun! A big thank you to all those people…
What’s News from Nice
The hot story on NICElog Version 9 is zip! :- ‘the man from Tel Aviv - he say no’, in…
A whole new Call Recording range offered by Business Systems
Richard Mill, Managing Director Business Systems UK LtdThe start of 2004 saw the beginning of a new chapter for Call…
