News
Summer 2010 Newsletter Download PDF
Using NICE - EOL (End-of-life) to your best advantage
As a company that likes to consider its products at the forefront of technology, NICE have a well established history…
Atkins Helpdesk Case Study
Atkins Helpdesk Differentiate Service & Drive Efficiencies with Call Recording & WFM Solution Atkins is the largest multi-disciplinary consultancy in…
Customer Service Centre
The old saying goes:- “if it ain’t broke, don’t fix it” but paradoxically, as technology marches ever onward we need…
Guiding you through the technology maze
Technology that serves contact centres and financial trading floors is evolving rapidly and with core systems embracing new business applications…
OPEX – Campaign Management & Process Control
Hosted tools like Campaign Management & Process Control at the desk top are a source of much interest in the…
Events Update – knowledge transfer on the move
Business Systems road-shows are bringing the message to your doorstep. Travelling around the UK and working in conjunction with associations…
NICE Perform eXpress - Product Review
The latest offering from NICE systems, NICE Perform eXpress allows small to medium sized companies to benefit from the NICE…
Project Managers Case Book - Acceptance Testing
Project delivery consists of a number of key stages each designed to ensure a smooth, cost effective and professional implementation.…
Summer 2010 - Other News
Investment in speech analytics in call centres set to double
15 June 2010 | Published by Ovum - Global call centre spending on speech analytics is set to double, growing…
Mobile Phone Recording Vendor Granted 2nd Patent
London, UK – 16 June, 2010 - Compliant Phones Ltd, UK-based creator of the Mobile Recording Solution recently launched by…
Winter 2009/10 Newsletter Download PDF
Mobile Phone Recording – comes of age
Providing users of mobile phones with the same level of protection and security as their ‘landline’ based colleagues is a…
Catching up on - Industry insights
The annual conference ‘Improving Performance in the Contact Centre’ received a record number of attendees in November, which only goes…
Does your system need a health check?
It’s never a good idea to leave your system unchecked until something goes wrong but so many companies take the…
Police forces welcome the new ‘CODES’ recording system
Test captionDeveloped exclusively for Police forces as the next generation of interview suite recording, the CODES system was previewed to…
Moveme.com achieves call centre fluidity with....
... hosted telephony and interaction tools Moveme.com take the stress out of house moves by providing a concierge service which
Call Recording & PCI Compliance
The question we got asked most frequently in 2009 had to be: ‘is my call recorder PCI compliant?’ Unfortunately there…
Job Vacancies at BSL
Business Systems are looking for self-motivated and passionate individuals to become part of our winning team. We are one of…
