Annual Conference 2010
Improving Performance in the Contact Centre
Improving Performance in your company, the contact centre & beyond
- Leveraging the latest technology to drive sales and service excellence
Date: Tue 23 Nov 2010
Venue: Vinopolis, London, SE1
***As there is no charge to attend this event, previous events have been oversubscribed, so early registration is advisable!***
REGISTER NOW TO SECURE YOUR SPACE AT THE ANNUAL CONFERENCE 2010 >>
Why attend?
This conference and exhibition showcase is a valuable tool for stimulating thoughts and ideas, which you can relate back to your team and customer service operations. Demonstrating effective tools and techniques to help improve performance, this event is ideal for Customer Service Managers, Contact Centre Managers, IT Managers, Operational Directors and Team Leaders to;
• Deliver excellence not average in customer service
• Optimise call handling capability
• Understand the latest technology trends and how they relate to your organisation
• Achieve rapid return on technology investments
• Extract insight from interactions to drive service and sales
• Increase cross-sell and up-sell opportunities
• Leverage hosted technology alongside owned equipment to create tailored solutions
• Provide management reporting for strategic decision-making
• Optimise your workforce
• Find out what your industry peers are doing
Practical demonstrations will be available on the very latest speech and customer experience analytics applications, call recording products and call centre solutions.
The agenda and speakers are currently being finalised and full details will be published on the website in due course.
View last year's conference agenda >>
What can you expect?
See the highlights from last year’s conference and view last year’s agenda
Testimonials;
"The Business Systems Annual Conference is always a lively event. A good range of speakers presenting an interesting range of topics, as well as a large number of like minded people to network with."
Jonty Pearce, Editor, Call Centre Helper
“This is one of those must-attend events for anybody involved in contact centre management and customer service operations. It offers a good blend of end-user case studies and the application of the latest technologies providing plenty of idea’s to take back and apply to your own organisation.” Jon Snow, Editor, Call Centre Clinic
“Thank you for another well organised and edifying experience.” Contact Centre Manager, Metro
“Have come away with several really relevant points which I feel will make a difference to the way we work, so thank you.” Contact Centre Manager, Solicitors Regulation Authority
“I found it very informative and useful”
Performance Manager, Customer Service Centre, London Underground
“I found this really good and found the information really helpful” Team Leader, Honeywell
Who attended our last event?
Listed below are just some of the organisations which attended last year's event.
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• ACO Technologies plc |
• Groupama Insurances |
Can your organisation afford not to attend?
This event is free but places are limited so register now to secure a space for you and your team >>
