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Abbey Legal Protection use VoIP Call Recording as a Unique Differentiator to Attract New Clients.
Operating for over 15 years and part of the Abbey Protection Group, Abbey Legal Protection (ALP) is a business-to-business insurance provider specialising in the delivery of legal protection products and services...To view full case study:- Abbey Legal Protection (PDF, 210.2 kb)
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Air Products opt for Platinum Call Recording Solution
Air Products Healthcare is a division of one of the largest industrial and medical gases companies in the world. Today, Air Products is the largest provider of the NHS Home Oxygen Service, looking after all the Home Oxygen needs of over 47,000 patients in the UK, operating across the North West, Yorkshire & Humberside, East Midlands, West Midlands,
Wales and North London...To view full case study:- Air Products (PDF, 223.3 kb)
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Atkins Helpdesk Differentiate Service & Drive Efficiencies with Call Recording & WFM Solution
Atkins is the largest multi-disciplinary consultancy in Europe and the world’s eleventh largest international design irm employing approximately 16,000 employees globally. Atkins delivers a range of professional property asset management services to thousands of properties across the UK and manages the demand / supply interface via a customer focused helpdesk of 100 operators, based in Leeds...To view full case study:- Atkins (PDF, 208.9 kb)
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CE Electric use Audiolog to energise customers and empower staff
CE Electric UK delivers electricity to over 3.8 million properties across the North East of England, Yorkshire and Northern Lincolnshire. Regulated by Ofgem, CE Electric promises customers that it will put safety first, respect them, their time and their property, all whilst doing the best job they can...To view full case study:- CE Electric (PDF, 1.6 mb)
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Eurotunnel deploy NICE Perform® for compliance, business continuity and treating customers fairly
Eurotunnel is the company responsible for running the 35 minute passenger shuttle service through the Channel Tunnel between Folkestone and Calais. The Eurotunnel Contact Centre, based in Folkestone, operates on a pan-European basis dealing with enquiries, taking reservations and providing telephone and web support to countries including the UK, France, Belgium, Holland, Germany and the Republic of Ireland...To view full case study:- Eurotunnel (PDF, 256.5 kb)
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24/7 out-of-hours healthcare service chooses Business Systems for Call Recording Solution
Frendoc has achieved significant productivity gains by replacing their media based call recorder with a VocalCompactPro secure recording server. Operating “out-of-hours” they chose Business Systems for the replacement system and 24/7 support...To view full case study:- Frendoc (PDF, 213.3 kb)
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NATS choose Business Systems UK Ltd for operational trial of digital voice & radio recording solution
National Air Traic Services Ltd (NATS), the preferred provider of air traffic services in the UK, has chosen Business Systems UK Ltd to supply the NiceLog and NiceCall recording solutions for their air traffic control operations. The new system has been undergoing operational trials at Gatwick, Edinburgh and Glasgow Airports, three of the thirteen major UK airports controlled by NATS...To view full case study:- NATS (PDF, 234.3 kb)
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Flexibility, innovation and trust underpins Ventura managed service model
As a wholly owned subsidiary of Next plc, Ventura is the largest UK owned customer management outsourcing company. With over 40 years of experience the company’s call centre operation employs approximately 8,000 staff and manages 80 million contacts and transactions every year...To view full case study:- Ventura (PDF, 242.6 kb)
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Winterflood Securities champions emerging trading surveillance tool to support growth & scalability
Winterflood Securities (“WINS”) is a leading UK market maker, responsible for buying and selling equities and fixed income products to wholesale counterparties such as stockbrokers and institutions comprising of fund, asset and wealth managers. Operating with circa 100 traders, they cover the full range of UK equities from FTSE 100’s to Small Cap and AIM, dealing in gilts, corporate bonds and investments...To view full case study:-
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