Brochures

About Us

Business Systems specialises in call recording technology and today ranks as the UK’s most experienced provider with in-house expertise covering:- systems design, implementation and ongoing service delivery and support...View this Brochure >

Professional Services Overview

Business Systems has specialised in call recording and related technologies over the last 20 years and today ranks as the UK’s most experienced provider with in-house expertise covering:- systems design, implementation and ongoing service delivery and support...View this Brochure >

Business Systems provides Consultancy Services across four core areas; quality monitoring, speech analytics, resource planning and systems training. These services have been tailored following years of numerous call recording and associated technology implementations in contact centres across all industry verticals...View this Brochure >

Vocal Wordwatch - Enterprise Level Call Recording

The professional call recording system that provides exactly the right amount of functionality to match your business requirements. The Wordwatch system uses a modular architecture with industry standard technology; this approach provides a very high performance to expenditure ratio, making it economical without compromising on quality or capability. View this Brochure >

Market Detect - Market Abuse Surveillance
Market Detect is a cost effective, real time data analytics application which can be fully customised to meet the requirements and compliance needs of the most demanding financial institutions. Designed as a powerful tool to help eliminate market abuse and fraud, Market Detect intelligently collects and analyses news feeds and organisational data including agent, trader and client activity information to uncover and present hidden patterns...View this Brochure >

OPEX - Hosted Call Recording

OPEX call recording is a hosted service enabling organisations to record 
calls without the need to install and maintain expensive capital equipment 
on their premises. The OPEX service captures the calls made to and from a business in the telephony network and stores them on the customer’s behalf for retrieval at their convenience...View this Brochure >

Vocal Mobile - Mobile Phone Recording
The professional way to record all telephone conversations and SMS messages to and from mobile phones and meet future compliance standards. The compliant recording process provides corporate clients with a tamper-proof system which allows recording of their mobile phones to take place either within the telecoms network or on the organisation's own in-house recording systems - whichever best fits the corporate policy...View this Brochure >