Advice Centre

Call Recording Advice Hub
This section covers a number of issues relating to call recording including:

- Why record calls?
- Legalities of Call Recording
- Why consider renting or leasing a call recorder?
- What is pay as you go call recording?
- Sunset Policies

Speech Analytics Advice Hub
All you needed to know about speech analytics including:

- How can analytics focus performance
- Speech Analytics: The cost to your business of ignoring customer insight
- Investment in Speech Analytics in call centres set to double
- Speech Analytics Questionnaire
- Speech Analytics Consultancy Brochure
- Ventura Case Study

Mobile Call Recording Advice Hub
Key news and updates addressing this new area of call recording:

- Vocal Mobile Call Recording Brochure
- My Word is my Bond
- Top 10 Challenges of Mobile Call Recording
- Mobile Phone Recording Vendor Granted 2^nd Patent
- Investment in new call recording systems not necessary to meet FSA mobile taping regulation