Customer Feedback
Overview
In order to improve contact centre efficiency and continue to exceed customer satisfaction levels a company must first find out, what their customers think about existing service levels and how these can be improved. Customer feedback solutions provide a mechanism for capturing this information. Stand-alone hosted solutions can be provided to integrate within your existing telephony structure, alternately all-in-one integrated call recording, customer feedback, agent coaching and associated solutions can be provided dependent on customer need.
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OPEX Hosted Satisfaction Survey
This hosted alternative uses an IVR based satisfaction survey, leveraging touch tone data responses and the ability to provide verbal responses... Read More
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NICE SmartCenter™ Customer Feedback
This solution enables the easy collection and collation of comments from customers directly after a call or any other interaction with the contact centre... Read More
