FSA Presentation & Panel Session Report

Mobile Phone Recording Report – Key Outcomes from FSA presentation and Panel Session
Report prepared by Business Systems UK Ltd –
Available here for download >

As we approach the deadline for complying with the new FSA mobile call recording regulation, it is not surprising that there is still some uncertainty among financial firms.

This summary report highlights the outcomes from a recent industry forum, where Jocelyn McCafferty, a manager in the FSA’s Policy Conduct Unit and a panel of industry experts addressed questions surrounding the costs, benefits, legalities and timing issues regarding the new policy.

Content Covers:
- Meeting the compliance requirement
- Purpose of the requirement
- Commentary covering cost-benefit analysis and privacy laws
- Views from the expert industry panel

Intended Audience:
- Financial Services firms:
* Compliance officers, teams and departments
* Voice recording engineers and specialists
* Heads & Managers of Technology, Telecoms & Trading
* Consultants & Procurement Specialists in the areas outlined above

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