Call Recording Advice Hub

Why record calls?
This comprehensive overview covers the key reasons why organisations may typically want to record calls and the associated benefits which call recording can bring to an organisation. Call recording is no longer the sole domain of the contact centre and many of the reasons outlined apply to any size of organisation regardless of market sector.

Legalities of Call Recording
Is call recording legal? Do I need to inform customers that we record our calls? What is the best way to communicate that calls may be recorded? What does the legislation governing this area state?

Why consider renting or leasing a call recorder?
You may only require call recording for a short period of time, for a specific project or customer, or to resolve an issue. This section outlines the key benefits of leasing and renting and references how this can be useful for proof of concept to convince board members that investment in this technology is the way forward.

What is pay as you go call recording?
This is a plausible solution for large outsourcers who may want the ability to turn call recording on and off as client needs dictate. It literally means to pay for call recording as and when it is used and can also prove to be a flexible option for SME's and small start up's who want to minimise capital expenditure.

Sunset Policies
Many of the products we maintain and support have been discontinued by manufacturers and are either no longer sold or no longer supported. This invaluable section outlines which products Business Systems can still support, regardless of manufacturer announcements and end-of-life programmes.