Advice Centre

Trading Surveillance Advice Hub
All you need to know about trading surveillance and meeting compliance:

- Market Abuse Breakfast Briefing Report
- Market abuse and achieving compliance in a changing regulatory landscape - Presentation Slides
- White paper: To Protect and Detect
- Case Study: Winterfloods Securities

Mobile Call Recording Advice Hub 
Key news and updates addressing this new area of call recording:

- Vocal Mobile Call Recording Brochure - My Word is my Bond
- Top 10 Challenges of Mobile Call Recording
- Mobile Phone Recording Vendor Granted 2nd Patent
- Investment in new call recording systems not necessary to meet FSA mobile taping regulation

Speech Analytics Advice Hub 
All you needed to know about speech analytics including:

- How can analytics focus performance
- Speech Analytics: The cost to your business of ignoring customer insight
- Investment in Speech Analytics in call centres set to double
- Speech Analytics Consultancy Brochure
- Ventura Case Study

Call Recording Advice Hub
This section covers a number of issues relating to call recording including:

- Why record calls?
- Legalities of Call Recording
- Why consider renting or leasing a call recorder?
- What is pay as you go call recording?
- Sunset Policies