Partners

Vocal Recorders use open systems architecture in the design of their Call Recording solutions thereby providing customers with greater connectivity and integration to other business systems. By using COTS components customers get the latest technology on fully scalable platforms and benefit from premier manufacturers know-how at reduced cost.

Verint are a leading US based manufacturer of call recording technology with considerable experience in emergency services and ‘high density ‘recording applications. The system architecture is ‘open’ and consequently a natural choice to use within the Vocal Recorder suite.

NICE is one of the world’s largest manufacturers of call recording products and were introduced into the UK by Business Systems in 1993. During that time Business Systems has established itself as NICE's premier partner in Europe and with 'Platinum' status, it has one of the few Service Centres of Excellence outside of Israel and the USA. This unique ranking qualifies Business Systems to implement and maintain NICE's most sophisticated product suites.

Nexidia is a provider of speech analytics software, allowing enterprises to transform large volumes of recorded customer interactions into intelligence that drives business improvement. Nexidia's phonetic engine is the only technology that allows the user to search on proper names, places and industry terms gaining immediate insight into recorded calls in days, not months.

OPEX Hosting is a UK-based provider of hosted telephony and call centre solutions. These include call recording, diallers, ACD/routing, self-service IVR, customer satisfaction surveys, bespoke click-to-talk technology and mobile phone recording.

Compliant Phones are mobile communications specialists, who provide a range of services to meet the needs of organisations that need to record their mobile communications. Business Systems work in partnership with Compliant Phones to jointly deliver hosted mobile call recording solutions to financial and corporate markets.

ClickFox provide 'Customer Experience Management', or CEM technology, delivering powerful insight into customer behaviour across systems such as voice and speech-enabled IVRs, CTI, Contact Centre, Web, Kiosks, mobile devices and more.

Red Box Recorders provide voice and data capture solutions which are easy to specify, install and manage. Their software runs on existing servers and covers everything from storage and event logging, to quality management and event reconstruction.

As a wholly owned subsidiary of Next plc, Ventura is the largest UK owned customer management outsourcing company. With over 40 years of experience the company’s call centre operation employs approximately 8,000 staff and manages 80 million contacts and transactions every year.

Business Systems works closely with Cranfield School of Management to provide contact centre organisations with specialised management training providing an holistic approach to quality management.

As part of the AVVID partner program, Business Systems is working with Cisco Systems to implement some of the largest VoIP telephony installations; recording thousands of seats in contact centres and banking environments throughout the UK.

We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group. We offer this facility in order to demonstrate both our commitment to corporate governance best practice and to building long term relationships with our customers.

Please click on the link to find out more about Software Escrow Solutions and NCC Group.