General Business
Market Overview
Business Systems provides recording and quality measurement solutions for any organisation needing to record, store and replay voice, screen or VoIP transactions for compliance, to prove best practice, to resolve disputes, to verify facts/ sales transactions or for training and measuring performance.
Our recording solutions are used by:
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• Call Centres |
• Retail and Wholesale |
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Choice of market leading products offering from 4 lines of recording to thousands of channels – Mirra, Wordnet, NICE, Vocal
- Integration with industry technologies - most telephone switches, LAN/WAN, IP infrastructure
- Single media or multi-media recording – voice, screen, VoIP & radio
- Easy to use intuitive management software for quick and simple search and replay of calls
- Latest storage medias – optical and network attached
- Remote playback and system management via Internet browser
- Integrated performance measurement/quality monitoring software
Key Benefits
• Reduced liability to organisation through proof of all communications
• Proven, reliable recording technology solutions
• Independent advise – UK’s largest independent provider
• Full UK support coverage and multiple service options
• Industry accreditations – Thales (Racal) Unity Partner, Highest Accredited Nice Partner (Platinum NASP), ASAP member
