Market Overview

Call Centres
Business Systems has been responsible for bringing many innovative solutions to the UK market including pioneering the first large scale quality monitoring solutions within contact centres in the early 1990’s. We understand the dynamics and drivers of the call centre market and work with customers to deliver solutions which can be deployed from anywhere from four to thousands of agents.

Financial Institutes
The company was initially set up in 1988 to service the City’s financial institute’s requirements for compliant call recording solutions. During that time Business Systems has gone on to supply solutions to over 40% of London’s financial firms, providing call recording, mobile phone recording and trading surveillance technology tailored to assist with detecting market abuse and fraud.

Public Safety
Business Systems have a track record of delivering mission critical recording solutions for control rooms and call centres across emergency services including fire, police and ambulance services. We also work within the air traffic control sector to ensure that command centres receive the level of service and support required to satisfy international regulatory requirements.

General Business
Call recording and associated technologies are no longer the sole domain of the call centre, general business can also benefit from solutions like speech analytics and quality monitoring. We work with a number of organisations including retail, property and construction, travel and transportation services as well as legal and corporate business to identify voice technologies which will improve performance and add value to the bottom line.